Order Management Senior Specialist

About the role

Drive processes with cross functional partners, in order to ensure orderbook accuracy, mitigate system constraints, and decrease manual workload associated with managing wholesale orderbooks. Analyze customer orderbooks, identify actions to improve deliveries/service, coordinate the implementation of levers to improve performance while communicating status in a clear and accurate manner. Ensure the accurate integration of customer orders into company systems while verifying order and master data accuracy and proactively addressing issues with cross functional stakeholders. For assigned scope, ensure accurate order integration and cleanliness of the NAM WHS orderbooks, from initial order intake through shipment.

Key relationships

• Sales Operations + Development
• Supply Chain WHS Excellence
• Orderbook Fulfillment
• Launch Fulfillment
• Tech
• HR
• Global Business Services (GBS)

Responsibilities

• Within assigned business scope, develop and implement account specific set-up, services, and processes in line with customer needs, as well as WHS strategic priorities and policies.
• Ensure the order profiles are maintained in compliance with all WHS account requirements, relevant adidas policies, and to support regular monitoring.
• Be accountable for the full cleanliness of the aged, prior, and too late to cover orderbook in order to reflect accurate demand signals for accounts in scope.
• Interact with Supply Chain, GBS and Tech teams to enable the continual flow of delivery notes through diligent order Management processes, in order to achieve monthly financial targets.
• Drive KPI achievements relative to order intake and Management processes, and functionally assist the team where needed.
• Continually look for process improvements, efficiency enhancements and system automation practices across the end-to-end scope of Orderbook Management, inclusive if but not limited to Order Release Rates, Order Block Management, Orderbook Reconciliation.
• Elevate automation and efficiency opportunities in order integration, to improve the speed of execution / decrease manual administrative task, and then drive where needed.
• Support the compliance of terms with our Trade Terms and policies with customers in scope.
• Ensure proper administration, documentation, and financial reconciliation of the customer base.
• Support any changes in global Policies, ERP Systems and Processes within NAM WHS Order Integration and Management.

Skills

• Proficiency in systems expertise, specifically related to ERP systems such as SAP AFS and analysis tools (PowerBI, Excel, Tableau).
• Ability to understand complex business challenges and formulate effective solutions designed to improve results.
• Process transactional data accurately.
• Works independently with strong organizational skills.
• Demonstrates a sense of urgency and ownership.
• Reviews data to identify trends and initiate improvement actions.
• Ability to recognize opportunities for continuous improvement and automation of tasks to increase productivity.
• Strong team player with proven ability to work cross functionally to achieve goals and objectives.

Qualifications

• Bachelor’s Degree preferred and 2 years or more related experience; or equivalent combination of education and related experience.
• Minimum of 1 year of experience in a role involving direct interaction with external or internal customers.

Benefits

• Robust and progressive medical, including HSA (Health Savings Account) with employer funding or FSA (Flexible Spending Account) options
• Dental, vision, prescription drug coverage
• Adoption, with surrogate and fertility support
• Short and long-term disability
• Basic life and AD&D insurance
• 401k plan and Stock Purchase Plan with employer match
• Education assistance for full-time employees
• Generous Leave policies including 14 weeks of paid parental leave
• Annual bonus based on company performance
• Prorated flexible time off accrual of .4388 hours per day that increases with years of service
• Twelve paid holidays throughout the calendar year
• Service Time Off during milestone years

Schedule

Hybrid work policy requiring attendance in the office Monday through Thursday, with flexibility to work remotely on Friday each week. For work requiring a high degree of collaboration or an in-person presentation, in-office attendance is required even on Friday. Eligible working locations: Portland, OR; Spartanburg, SC; or Indianapolis, IN.

Pay

Employees are eligible to earn an annual bonus based on company performance.