Order Management Representative - Hybrid
for each heading. Use - for any list of duties/requirements/benefits. Use
for prose. Do NOT repeat job title as heading. Do NOT put Job ID/requisition numbers as headings. Remove boilerplate, navigation, legal, EEO, equal-opportunity, scam-warning, duplicated lines, application instructions. Preserve all substantive info. Include a section only when posting has real, specific content for it — never emit heading followed by filler/placeholder text. Prefer few substantive sections over many thin ones.
We need to parse the job description.
Key content:
- Job Description Summary: This is an order Management role in a B2B business, its important for us to find someone with this specific background. Responsible for interacting with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
- Major Job Duties And Responsibilities:
- Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
- Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
- Refer unresolved customer grievances to designated departments for further investigation.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Education/Experience Additional Skills & Qualifications:
- High School Diploma or equivalent.
- 5 to 7 years customer service related experience required.
- Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
- Ability to work independently and manage one’s time.
- Ability to accurately document and record customer/client information.
- Previous experience with computer applications, such as MS Outlook or data entry software.
- Job Type & Location: This is a Contract position based out of Bloomington, MN.
- Pay And Benefits:
- The pay range for this position is $20.00 - $24.00/hr.
- Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
- Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.
- Benefits are subject to change and may be subject to specific elections, plan, or program terms.
- If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
- Workplace Type: This is a hybrid position in Bloomington,MN.
- Application Deadline: This position is anticipated to close on Sep 26, 2026.
- About TEKsystems (company description) – but we need to remove boilerplate? The instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The "About TEKsystems" sections are likely considered boilerplate? They are not part of job duties, but they are company description. The instruction says "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." It doesn't explicitly say to remove company description. However, "About TEKsystems" could be considered boilerplate but not necessarily EEO. The instruction says "Preserve ALL substantive information; do NOT invent or summarize away detail." The company description might be considered substantive? Usually they want to keep job description content, not company fluff. But they didn't explicitly forbid company description. However, they said "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." The "About TEKsystems" is not those categories. It might be okay to keep but could be considered filler. The instruction also says "Prefer a few substantive sections over many thin ones." So we might combine company description into a short paragraph under maybe "About the company" but they didn't list that as a allowed heading. Allowed headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we cannot add a heading like "About the company". So we must either incorporate company description into one of those allowed headings, or drop it. Since they said "Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it." They didn't say we cannot drop company description. It might be considered minor metadata? Probably we can drop it because it's not essential to the role. The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." Company description might be considered not substantive for the role. I'd lean to drop it to keep sections minimal.
Also "Application Deadline" is metadata; we could fold into a short
maybe under About the role or maybe not include as separate heading because not in allowed list. We could include it as a short paragraph under About the role or maybe under Responsibilities? Better to include under About the role as a short note.
Similarly "Workplace Type" (hybrid) could be part of About the role or maybe Schedule? Not exactly schedule. Could be part of About the role.
We need to decide sections:
- About the role: could include summary, job type, location, workplace type, application deadline maybe.
- Responsibilities: list of duties.
- Requirements: education/experience (High School Diploma, 5-7 years experience).
- Qualifications: maybe skills? But we have both Requirements and Qualifications and Skills as separate allowed headings. We need to decide what goes where. Typically Requirements = education/experience; Qualifications = maybe specific qualifications like ability to work independently, documentation skills, computer apps; Skills = communication, interpersonal, attention to detail, etc. But we can combine to avoid thin sections. The instruction: "Prefer a few substantive sections over many thin ones." So we might combine Requirements and Qualifications into one section, maybe called "Requirements". Or we could have "Requirements" for education/experience, "Skills" for soft skills and technical skills, and skip Qualifications if it's thin. Let's see content:
Education/Experience Additional Skills & Qualifications bullet list includes:
- High School Diploma or equivalent.
- 5 to 7 years customer service related experience required.
- Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
- Ability to work independently and manage one’s time.
- Ability to accurately document and record customer/client information.
- Previous experience with computer applications, such as MS Outlook or data entry software.
We could split: Requirements: High School Diploma or equivalent; 5-7 years customer service experience. Skills: Verbal/written communication, attention to detail, customer service, interpersonal, ability to work independently/time management, ability to document accurately, experience with MS Outlook/data entry.
Qualifications maybe not needed.
Thus we can have sections: About the role, Responsibilities, Requirements, Skills, Benefits, Pay, Schedule.
Schedule: we have workplace type hybrid, but schedule not explicitly given. Could we infer schedule? Not given. The instruction: never create Pay/Schedule/Benefits sections unless the posting actually states them. Schedule is not stated explicitly; we have workplace type hybrid but not schedule (e.g., full-time, part-time, shift). So we should not create a Schedule section.
Thus we will have About the role, Responsibilities, Requirements, Skills, Benefits, Pay.
Check if we need to include Pay and Benefits separate: yes we have pay range and benefits list.
Now we need to format.
About the role: include summary sentence: "This is an order Management role in a B2B business, its important for us to find someone with this specific background. Responsible for interacting with customers to provide information in response to inquiries about products and services and to handle and resolve complaints." Also include job type: Contract position based out of Bloomington, MN. Workplace type: hybrid position in Bloomington, MN. Application deadline: anticipated to close on Sep 26, 2026. Could combine into a paragraph.
We must not repeat job title as heading.
Now Responsibilities: list bullet points.
Requirements: bullet points for education/experience.
Skills: bullet points for skills.
Benefits: bullet list of benefits.
Pay: paragraph about pay range and factors.
We must not include boilerplate like EEO etc. Already removed.
Now output HTML fragment only.
Let's craft.
Use
About the role
then ...
Then Responsibilities
- ...
Then Requirements
- ...
Then Skills
- ...
Then Benefits
- ...
Then Pay
...
Make sure to preserve all substantive info.
Check details:
Responsibilities bullets:
- Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
- Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
- Refer unresolved customer grievances to designated departments for further investigation.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Requirements bullets:
- High School Diploma or equivalent.
- 5 to 7 years customer service related experience required.
Skills bullets:
- Verbal and written communication skills.
- Attention to detail.
- Customer service skills.
- Interpersonal skills.
- Ability to work independently and manage one’s time.
- Ability to accurately document and record customer/client information.
- Previous experience with computer applications, such as MS Outlook or data entry software.
Benefits bullets (list as given):
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Pay paragraph: "The pay range for this position is $20.00 - $24.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors."
We might also mention eligibility requirements apply to some benefits etc. That's part of benefits description; we could incorporate into Benefits paragraph or keep as a note. The benefits section includes eligibility note; we could add a short paragraph before the list: "Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms." Then list.
Thus Benefits section: Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.
then list.
Now About the role paragraph: combine summary, job type, location, workplace type
for prose. Do NOT repeat job title as heading. Do NOT put Job ID/requisition numbers as headings. Remove boilerplate, navigation, legal, EEO, equal-opportunity, scam-warning, duplicated lines, application instructions. Preserve all substantive info. Include a section only when posting has real, specific content for it — never emit heading followed by filler/placeholder text. Prefer few substantive sections over many thin ones. We need to parse the job description. Key content: - Job Description Summary: This is an order Management role in a B2B business, its important for us to find someone with this specific background. Responsible for interacting with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. - Major Job Duties And Responsibilities: - Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. - Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. - Refer unresolved customer grievances to designated departments for further investigation. - Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. - Education/Experience Additional Skills & Qualifications: - High School Diploma or equivalent. - 5 to 7 years customer service related experience required. - Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills. - Ability to work independently and manage one’s time. - Ability to accurately document and record customer/client information. - Previous experience with computer applications, such as MS Outlook or data entry software. - Job Type & Location: This is a Contract position based out of Bloomington, MN. - Pay And Benefits: - The pay range for this position is $20.00 - $24.00/hr. - Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. - Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. - Benefits are subject to change and may be subject to specific elections, plan, or program terms. - If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) - Workplace Type: This is a hybrid position in Bloomington,MN. - Application Deadline: This position is anticipated to close on Sep 26, 2026. - About TEKsystems (company description) – but we need to remove boilerplate? The instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The "About TEKsystems" sections are likely considered boilerplate? They are not part of job duties, but they are company description. The instruction says "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." It doesn't explicitly say to remove company description. However, "About TEKsystems" could be considered boilerplate but not necessarily EEO. The instruction says "Preserve ALL substantive information; do NOT invent or summarize away detail." The company description might be considered substantive? Usually they want to keep job description content, not company fluff. But they didn't explicitly forbid company description. However, they said "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." The "About TEKsystems" is not those categories. It might be okay to keep but could be considered filler. The instruction also says "Prefer a few substantive sections over many thin ones." So we might combine company description into a short paragraph under maybe "About the company" but they didn't list that as a allowed heading. Allowed headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we cannot add a heading like "About the company". So we must either incorporate company description into one of those allowed headings, or drop it. Since they said "Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it." They didn't say we cannot drop company description. It might be considered minor metadata? Probably we can drop it because it's not essential to the role. The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." Company description might be considered not substantive for the role. I'd lean to drop it to keep sections minimal. Also "Application Deadline" is metadata; we could fold into a short
maybe under About the role or maybe not include as separate heading because not in allowed list. We could include it as a short paragraph under About the role or maybe under Responsibilities? Better to include under About the role as a short note. Similarly "Workplace Type" (hybrid) could be part of About the role or maybe Schedule? Not exactly schedule. Could be part of About the role. We need to decide sections: - About the role: could include summary, job type, location, workplace type, application deadline maybe. - Responsibilities: list of duties. - Requirements: education/experience (High School Diploma, 5-7 years experience). - Qualifications: maybe skills? But we have both Requirements and Qualifications and Skills as separate allowed headings. We need to decide what goes where. Typically Requirements = education/experience; Qualifications = maybe specific qualifications like ability to work independently, documentation skills, computer apps; Skills = communication, interpersonal, attention to detail, etc. But we can combine to avoid thin sections. The instruction: "Prefer a few substantive sections over many thin ones." So we might combine Requirements and Qualifications into one section, maybe called "Requirements". Or we could have "Requirements" for education/experience, "Skills" for soft skills and technical skills, and skip Qualifications if it's thin. Let's see content: Education/Experience Additional Skills & Qualifications bullet list includes: - High School Diploma or equivalent. - 5 to 7 years customer service related experience required. - Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills. - Ability to work independently and manage one’s time. - Ability to accurately document and record customer/client information. - Previous experience with computer applications, such as MS Outlook or data entry software. We could split: Requirements: High School Diploma or equivalent; 5-7 years customer service experience. Skills: Verbal/written communication, attention to detail, customer service, interpersonal, ability to work independently/time management, ability to document accurately, experience with MS Outlook/data entry. Qualifications maybe not needed. Thus we can have sections: About the role, Responsibilities, Requirements, Skills, Benefits, Pay, Schedule. Schedule: we have workplace type hybrid, but schedule not explicitly given. Could we infer schedule? Not given. The instruction: never create Pay/Schedule/Benefits sections unless the posting actually states them. Schedule is not stated explicitly; we have workplace type hybrid but not schedule (e.g., full-time, part-time, shift). So we should not create a Schedule section. Thus we will have About the role, Responsibilities, Requirements, Skills, Benefits, Pay. Check if we need to include Pay and Benefits separate: yes we have pay range and benefits list. Now we need to format. About the role: include summary sentence: "This is an order Management role in a B2B business, its important for us to find someone with this specific background. Responsible for interacting with customers to provide information in response to inquiries about products and services and to handle and resolve complaints." Also include job type: Contract position based out of Bloomington, MN. Workplace type: hybrid position in Bloomington, MN. Application deadline: anticipated to close on Sep 26, 2026. Could combine into a paragraph. We must not repeat job title as heading. Now Responsibilities: list bullet points. Requirements: bullet points for education/experience. Skills: bullet points for skills. Benefits: bullet list of benefits. Pay: paragraph about pay range and factors. We must not include boilerplate like EEO etc. Already removed. Now output HTML fragment only. Let's craft. Use
About the role
then...
ThenResponsibilities
- ...
Requirements
- ...
Skills
- ...
Benefits
- ...
Pay
...
Make sure to preserve all substantive info. Check details: Responsibilities bullets: - Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. - Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. - Refer unresolved customer grievances to designated departments for further investigation. - Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Requirements bullets: - High School Diploma or equivalent. - 5 to 7 years customer service related experience required. Skills bullets: - Verbal and written communication skills. - Attention to detail. - Customer service skills. - Interpersonal skills. - Ability to work independently and manage one’s time. - Ability to accurately document and record customer/client information. - Previous experience with computer applications, such as MS Outlook or data entry software. Benefits bullets (list as given): - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Pay paragraph: "The pay range for this position is $20.00 - $24.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors." We might also mention eligibility requirements apply to some benefits etc. That's part of benefits description; we could incorporate into Benefits paragraph or keep as a note. The benefits section includes eligibility note; we could add a short paragraph before the list: "Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms." Then list. Thus Benefits section:Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.
then- list.
Now About the role paragraph: combine summary, job type, location, workplace type