Order Management Coordinator

About the Role

We are looking for an Order Management Coordinator to support sales operations by managing order flow, shipment follow-up, and data accuracy for a Long-term Contract position in Lititz, Pennsylvania. This role is well suited to someone who is highly organized, comfortable working with Oracle and Excel, and able to keep multiple order-related tasks moving efficiently. You will work closely with internal teams to help ensure customers receive accurate information, timely updates, and dependable administrative support.

Responsibilities

• Process customer purchase orders in ERP system and maintain accurate order records throughout the fulfillment cycle.
• Review online pricing and product details regularly, making updates when discrepancies or changes are identified.
• Generate and export reporting data into Excel to support routine tracking, analysis, and decision-making.
• Use Excel tools such as Pivot Tables and VLOOKUP to organize information and identify trends or inconsistencies.
• Prepare product labels and related documentation needed to support order handling and shipment activities.
• Monitor outbound shipments, confirm delivery progress, and investigate exceptions or delays when they occur.
• Research order and shipping issues, then communicate clear status updates to internal stakeholders.
• Verify order details for completeness and accuracy, resolving discrepancies before they affect fulfillment.
• Coordinate with cross-functional teams to address order questions, shipment concerns, and customer-related needs.
• Provide day-to-day administrative assistance connected to order management and sales support functions.

Requirements

• Experience with order entry and order coordination in a sales support, customer service, or operations setting.
• Working knowledge of ERP or a similar enterprise order management system.
• Strong Microsoft Excel skills, including data reporting, Pivot Tables, and VLOOKUP functions.
• Ability to review customer pricing, invoices, and order details with a high level of accuracy.
• Familiarity with shipment tracking, delivery follow-up, and resolution of customer or logistics issues.
• Strong analytical and organizational skills with the ability to manage multiple priorities effectively.
• Clear written and verbal communication skills for collaborating with internal departments.
• Commitment to supporting customer satisfaction through timely and accurate order processing.

Benefits

Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan.