Order Management Coordinator

About the Role

The Food Coordinator at Liquid I.V. is the heartbeat of our premium customer experience. In this high-visibility role, you’ll deliver white-glove service to Liquid I.V.’s most important customers — the partners who power our success. You’ll be their trusted point of contact, ensuring every order, interaction, and escalation flows smoothly across sales, supply chain, and the customer. You’ll also play a key role in leveling up the entire order management team by sharing insights, best practices, and customer learnings that help us grow stronger together.

• Contributes to achieving key performance indicators, including daily sales, on-time performance, open orders, and department efficiency.
• Ensures the attainment of customer delivery service targets by working with the logistics, distribution, and supply planning teams.
• Proactively identifies and escalates potential customer issues.
• Responsible for knowing all aspects and procedures for key accounts, ensuring best-in-class service and communication.
• Partner with AR, Sales, and Distribution and Logistics teams to help clear deductions and use that data to create process and procedures to minimize future deductions.
• Works with Order Management Manager to develop solutions and procedures for common customer problems.

Requirements

• Bachelor’s Degree (preferably in business, economics, or another business-related field).
• Order Management experience with managing retail customers like Ralphs, Winco, HEB, etc.
• Minimum 2-4 years’ experience in CPG or beverage company.
• Ability to take a set of data and turn it into insights and actions.
• Able to adapt and think critically under pressure in a constantly changing and sometimes ambiguous environment.
• Strong organizational skills and attention to detail; dependable and accurate.
• Highly proficient in Microsoft Office (Excel, Word, and PowerPoint) and/or other data analysis/presentation toolsets.
• Quick learner – not afraid of testing new programs, ways of working, or strategy. Constant seeker of untapped knowledge.
• Demonstrated ability to interact with vendors and colleagues in a thoughtful and attentive manner.

Benefits

• 100% company-paid medical, dental, and vision insurance for employees (PPO, HMO, and Kaiser options).
• A 401k plan with company match, short and long-term disability coverage.
• A generous PTO and sick policy that includes 13+ paid annual holidays.
• Wellness classes (fitness, mental health, nutrition, finance, etc.).
• An Employee Assistance Program, including membership for guided meditation for all employees.
• Monthly tech and wellness reimbursement.
• An infinite supply of Liquid I.V. for endless hydration!

Pay

The compensation band for this position is $75,000 - $85,000 annually. The exact salary is determined by various factors including experience, skills, education, geographic location, internal company equity, and budget.

Schedule

This role is a hybrid office environment with 3 days required in office.

Candidates must be authorized to work in the United States without sponsorship.