Order Management Associate Scientist

About the role

This role focuses on both order design and order management for protein projects, including reviewing customer-provided sequences and placing internal orders to Molecular Biology, as well as ensuring smooth execution of protein projects within defined scope, timelines, and quality standards. The position works closely with Production, Project Management, and cross-functional teams to coordinate planning, track progress, and support efficient end-to-end project delivery in a collaborative and fast-paced environment.

Responsibilities

• Fully understand customer project requirements
• Review order details carefully and place internal GENE orders to ensure accurate project initiation and setup
• Develop and coordinate project plans within operational scope, ensuring alignment with production capacity and timelines
• Monitor and track end-to-end project progress, ensuring milestones and delivery timelines are met
• Provide regular project status updates and communicate progress clearly through email or meetings
• Identify and analyze unexpected technical issues, provide scientific interpretation, and coordinate discussions to define resolution strategies
• Collaborate closely with production, PM, and QC teams to ensure smooth execution and high customer satisfaction
• Support continuous improvement of production workflows and platform capabilities, and complete additional assignments as required by the team lead

Qualifications

• Master’s degree or above in Biology or related life science disciplines
• Background in the biological or biotechnology-related industry
• Fluency in both Chinese and English is preferred
• 1+ years of relevant working experience is preferred
• Strong technical competency and communication skills
• Basic knowledge of molecular biology and cell biology; experience in recombinant protein/antibody expression and purification is a plus

Benefits

• Medical, dental, and vision insurance
• 401(k) retirement plan with a company match that vests fully on day one
• Paid parental leave after just three (3) months of employment
• Paid time off policy that includes vacation time, personal time, sick time, floating holidays, and company holidays
• Flexible spending and health savings accounts
• Life and AD&D insurance
• Short- and long-term disability coverage
• Legal assistance
• Supplemental plans such as pet, critical illness, accident, and hospital indemnity insurance
• Commuter benefits
• Well-being initiatives
• Peer-to-peer recognition programs