Order Fulfillment Team Member

Feeding San Diego is a non-profit organization on a mission to connect every person facing hunger with nutritious meals by maximizing food rescue. Established in 2007, Feeding San Diego rescues surplus food from local and national food donors before it goes to waste and gets it to people facing hunger in San Diego County. It is the only Feeding America partner food bank in the region. Feeding San Diego is dedicated to building a team that reflects the diverse county we serve, including those with varying backgrounds and life experiences. Applicants who strengthen our team through personal knowledge of poverty and food insecurity, as well as members of marginalized groups, are encouraged to apply.

About the role

Under the supervision of the Order Fulfillment Manager, the Order Fulfillment Team Member will provide operational and administrative support in the safe distribution of food. This includes order pulling duties, cleaning duties, and assisting the Order Fulfillment Manager in information management for all distribution of food and non-food items. These tasks are to be completed in accordance with all personal safety and food safety regulations. The Order Fulfillment Team Member may be required to complete other tasks as assigned by the Order Fulfillment Manager in support of Feeding San Diego’s mission.

Responsibilities

• Pull daily orders based on pick lists and stage completed orders in lanes based on order-specific instructions and outgoing truck schedule.
• Load trucks using a Pallet Jack/forklift while utilizing strict adherence to Distribution Center Standard Operating Procedures (SOPs).
• Provide operational support to volunteer staff by stocking volunteer area with products using an electric pallet jack or forklift.
• Perform daily inspection of equipment based on check sheet.
• Maintain accurate and complete recordkeeping (i.e., temperature logs, donation receipts, maintenance logs, etc.), according to FSD requirements.
• Lift objects weighing up to 50 lbs.
• Pack bags of produce to prepare for distribution based on daily need and SOPs.
• Ensure first-class customer service with community partners, member agencies, and volunteers.
• Communicate with the Order Fulfillment and other Distribution Center staff regarding inventory variances or breaches of internal controls and procedures.
• Perform general cleaning tasks as assigned by cleaning schedules and SOPs, using floor scrubber as needed.
• Help to establish a continuously food-safe Distribution Center by ensuring that all processes are maintained based on cleaning standards.
• Other duties as assigned by the Order Fulfillment Manager.

Interaction

The position will interact closely with all Distribution Center staff, volunteers, agency representatives, FSD staff, and others from the community.

Requirements

• Any combination of educational and work experience equivalent to the preferred qualifications.
• Minimum: Experience working in a Distribution Center environment.
• Preferred:
  • High School diploma or GED.
  • 2 years of experience working in a Distribution Center environment including shipping/receiving, material handling, multi-tasking, and the preparation and maintenance of reports and records.
  • Food handler’s safety certificate.
  • Experience using a forklift.
  • Success using an inventory system.
• Must have reliable transportation.
• Must be able to obtain and keep electric pallet jack and forklift certifications (training will be provided).

Skills

• General food storage processes, record keeping, and filing systems.
• Basic mathematical functions.
• Operate a pallet jack and dolly safely.
• Operate a forklift safely.
• Lift objects weighing up to 50 lbs.
• Perform tasks in Microsoft Word and Excel at an intermediate level.
• Communicate orally and in writing in English.
• Organize work for others.
• Learn new technology.
• Exercise independent judgment and initiative within established guidelines without close supervision.
• Show integrity to complete tasks according to standard operating procedures with little supervision.
• Work with others who are from diverse backgrounds.
• Establish and maintain effective relationships with employees, volunteers, partners, and clients.
• Sense and abate safety hazards.

Tools and Equipment Used

• Electric pallet jack
• Forklift
• Manual pallet jack
• Dolly
• Computer
• Multi-line phone
• Copier
• Printer

Physical, Mental & Environmental Requirements

• Perform work in a warehouse, which may occasionally create exposure to dust and pollen.
• Perform work in a cooler and freezer.
• Remain in a stationary position for extended periods, walk, bend at the waist and knees, kneel, and use hands, arms, and legs for dexterity.
• Maintain balance.
• Regularly lift, carry, and balance objects weighing up to 50 pounds.
• Pull and push such objects as file drawers and supplies.
• The noise level in the work environment varies and can be considered moderate.

Pay

$22 - $23 / hour

Schedule

Monday - Friday, 5am - 1:30pm

Benefits

• Employer-sponsored healthcare benefits at platinum level for medical.
• 401K retirement plan with company matching.
• Flexible work environment; attractive, welcoming office.
• Supportive time off policies including vacation, sick, & company holidays; accrue 20 days of PTO in the first year.
• Learning & development and recognition programs.
• Your work has a real purpose and will help change lives in San Diego County.
• Supportive and engaged Board of Directors.
• Part of a fun, supportive team that works hard and celebrates accomplishments together.
• Core values: Agility, Stewardship, Collaboration, Environment, Nutrition & Dignity.
• 100% of our workforce believes in our mission and vision.
• Commitment to Sustainability – We prioritize food rescue to feed people, not landfills. Food waste goes to local hog farms.