Order fulfillment Specialist Part Time

About the role

Responsible for performing general warehouse activities including pulling merchandise from a pick list, moving merchandise from sales floor to staging area, using handheld scanner to verify merchandise counts and update merchandise locations, and operating equipment. The Omni Experience Ambassador will work within all digital initiatives including: BOPIC, Curbside, Express Pay, and Ship from Club.

Responsibilities

• Process member purchases in a fast, courteous, and friendly manner by pulling merchandise from a pick list.
• Utilize a handheld scanner (RF) device to pick orders from the sales floor and verify merchandise.
• Move merchandise from sales floor to staging area.
• Communicate problems with inventory and/or equipment, including expired or short-dated items on pick lists.
• Communicate with club team when merchandise needs replenishment; work with team to pull merchandise from reserve area to avoid sales floor replenishment.
• Ensure all orders are picked in a timely manner to meet productivity requirements and key performance indicators.
• Follow operational efficiencies, processes, and productivity standards with adherence to established SOP for BOPIC, Curbside, and Ship from Club.
• Securely package orders in accordance with standard operating procedures.
• Perform general housekeeping duties, including removing trash and cardboard from the work area.
• Handle damaged goods and spoiled products in accordance with standard operating procedures.
• Process returns to the club and determine handling (via DDR or Membership desk).
• Maintain all club policies and procedures, including proper dress code standards.
• Meet OMNI productivity expectations regarding service level agreements (SLAs), performance metrics, and goals.
• Perform other duties as assigned, including working in other departments as needed.
• Deliver service excellence through all points of contact; resolve and de-escalate member concerns.
• Ensure a safe and positive environment for members and team members.
• Work as a team to deliver GOLD club standards daily, maintaining a clean and organized environment.
• Understand how to access and read production and/or financial performance reporting for your department.

Qualifications

• Previous order pulling experience preferred.
• Big box/wholesale retail experience preferred.
• Previous RF scanner experience preferred.

Skills

• Carry out job functions and responsibilities as assigned while supporting club policies, procedures, and compliance.
• Act with honesty, integrity, and lead with the member in mind to address and escalate concerns.
• Embrace inclusion and diversity through collaboration and respect.
• Maintain a friendly and positive attitude.
• Work with speed, agility, and adaptability to meet business needs.

Benefits

• Weekly pay.
• Free BJ’s Memberships: complimentary Club Card Membership plus a free Supplemental Membership for someone in your household.
• Generous Paid Time Off: vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Flexible and affordable health benefits: three medical plans, optional dental, vision, Health Savings Account (HSA), and flexible spending account options.
• 401(k) Retirement Savings Plan with company match (available to team members 18 and older).
• Employee Stock Purchase Plan: purchase shares of BJ’s common stock at a 15% discount through after-tax payroll deductions.

Eligibility requirements vary by position.

Pay

The pay range for this position is $16.25 - $19.50 per hour. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications.

Schedule

Regular, predictable, full attendance is an essential function of this job.

Job Conditions

• Most of the time is spent moving about continuously on hard surfaces.
• Frequent positioning to examine and/or scan merchandise, including bending, climbing, crawling, handling, pulling, reaching, and stooping.
• Continuously requires lifting objects up to 30 pounds; may require lifting and moving heavy and/or awkward objects more than 30 pounds with assistance.
• Usually in a comfortable environment, but may be surrounded by moving machinery and/or loud equipment.
• May be exposed to temperature extremes when pulling refrigerated orders.
• Occasional exposure to Company-approved cleaning agents.