Order Fulfillment Associate Part Time

About the Role

Responsible for performing general warehouse activities including pulling merchandise from a pick list, moving merchandise from sales floor to staging area, using handheld scanner to verify merchandise counts and update merchandise locations, and operating equipment. As an Omni Experience Ambassador, you will work within all digital initiatives including: BOPIC, Curbside, Express Pay, and Ship from Club.

Responsibilities

• Process member purchases in a fast, courteous, and friendly manner by pulling merchandise from a pick list.
• Utilize a handheld scanner (RF) device to pick orders from the sales floor and verify merchandise.
• Move merchandise from sales floor to staging area.
• Communicate problems with inventory and/or equipment, including expired or short-dated items on pick lists.
• Communicate with club team when merchandise needs replenishment and assist in pulling from reserve areas.
• Ensure all orders are picked in a timely manner to meet productivity requirements and key performance indicators.
• Follow operational efficiencies, processes, and productivity standards for BOPIC, Curbside, and Ship from Club.
• Securely package orders in accordance with standard operating procedures.
• Maintain a neat, clean, and organized SFC area and perform general housekeeping duties.
• Handle damaged goods and spoiled products according to standard operating procedures.
• Process returns to the club and determine appropriate handling (via DDR or Membership desk).
• Maintain all club policies and procedures, including dress code standards.
• Meet OMNI productivity expectations regarding service level agreements (SLAs), performance metrics, and goals.
• Perform other duties as assigned, including working in other departments as needed.

Team Member Expectations

• Carry out job functions and responsibilities as assigned.
• Support the application of club policies, procedures, and compliance.
• Strive for flawless execution and hold yourself accountable.
• Act with honesty and integrity, keeping the member in mind to address and escalate concerns.
• Ensure a safe and positive environment for members and colleagues.
• Embrace inclusion and diversity through collaboration and respect.
• Work as a team to achieve goals with speed and agility.
• Maintain a friendly and positive attitude.

Member Service Standards

• Deliver service excellence through all points of contact.
• Resolve and de-escalate member concerns.
• Ensure a safe and positive experience for members.
• Commit daily to GOLD Member Standards: Greet, Anticipate, Appreciate (GAA).
• Maintain Fast, Friendly, Full, Fresh, and Clean Club Standards.

Club Standards

• Work as a team to deliver GOLD club standards daily.
• Commit to delivering a "Grand Opening Look" daily.
• Maintain a clean and organized environment, including the OMNI Space Bin storage.
• Regularly clean and maintain storage bins based on safety standards.

Business Awareness

• Understand how to access and read production and/or financial performance reporting for your department.
• Recognize the connection between consistent execution and its positive impact on the business.

Requirements

• Previous order pulling experience preferred.
• Big box/wholesale retail experience preferred.
• Previous RF scanner experience preferred.
• Regular, predictable, full attendance is an essential function of this job.

Job Conditions

• Most of the time is spent moving about continuously on hard surfaces.
• Frequent positioning to examine and/or scan merchandise, including bending, climbing, crawling, handling, pulling, reaching, and stooping.
• Continuously requires lifting objects up to 30 pounds; may require lifting and moving heavy and/or awkward objects more than 30 pounds with assistance.
• Usually in a comfortable environment, but may be surrounded by moving machinery and/or loud equipment.
• May be exposed to temperature extremes when pulling refrigerated orders.
• Occasional exposure to Company-approved cleaning agents.

Benefits

• Weekly pay.
• Free BJ’s Memberships: complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.
• Generous Paid Time Off: vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Flexible and Affordable Health Benefits: choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options.
• 401(k) Retirement Savings Plan with company match (available to team members 18 and older).
• Employee Stock Purchase Plan: accumulate funds through after-tax payroll deductions to purchase shares of BJ’s common stock at a 15% discount.

Eligibility requirements vary by position.

Pay

The pay range for this position is $16.75 - $20.10 per hour. At BJ’s Wholesale Club, we carefully consider a wide range of non-discriminatory factors when determining salary, including but not limited to location, education, experience, and qualifications.