Order Entry Technician

Responsibilities

• Enters customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased into the order entry system.
• Verifies and enters physician information into the system.
• Enters new medication orders and enters refills.
• Triage, correlates and distributes orders obtained from document imaging software.
• Receives and responds to customer complaints and/or issues. Forwards escalated concerns to the Order Entry Supervisor.
• Reviews and verifies customer and order information for correctness, checking it against previously obtained information as necessary.
• Affords assistance to specified departments in the preparation and shipment of orders to designated locations.
• Evaluates inventory records to determine availability of requested medication.
• Reviews orders for completeness according to reporting procedures and forwards incomplete orders for further processing.
• Answers phone calls from customers and provides customer services solutions.

Qualifications

• Education: High School / GED
• Experience: 1-3 years
• Licenses and Certifications: Board Licensed and/or Certified Pharmacy Technician (CPhT) consistent with state requirements.