Order Entry Technician

About the role

This role focuses on accurately entering medication orders, triaging incoming requests, and providing professional customer service to long-term care facilities and healthcare providers in a closed-door pharmacy environment. You will handle phone calls, faxes, and electronic orders, review patient profiles to determine order appropriateness, and support pharmacists, nurses, and physicians by answering medication-related questions and resolving order issues.

Responsibilities

• Receive and triage incoming phone calls from long-term care facilities, pharmacists, nurses, and physicians, and route them to the appropriate team members or departments.
• Process medication orders received via fax and other electronic formats by reviewing patient profiles and determining whether it is appropriate to place the order.
• Prepare and organize incoming documents by highlighting pertinent information electronically and forwarding them to the order entry team for processing.
• Perform order entry tasks, including typing medication orders accurately and ensuring correct use of SIG codes and other prescription abbreviations.
• Answer questions related to medications, orders, and patient profiles in a professional and timely manner.
• Call long-term care facilities for all new admissions to confirm and verify medication orders and related information.
• Investigate issues with orders by reviewing previous orders and understanding how the Automatic Dispensing Unit operates to identify and resolve errors.
• Handle transfers of prescriptions to retail pharmacies when needed, ensuring accurate and complete transfer of information.
• Maintain accurate data entry for all orders, faxes, and electronic requests, ensuring completeness and compliance with pharmacy procedures.
• Collaborate with other pharmacy team members to manage the front line of the pharmacy, including all incoming phone calls, faxes, and electronic orders.
• Follow established workflows and procedures while contributing to continuous improvement in a technology-driven environment.

Requirements

• Registered pharmacy technician with the state of Pennsylvania (state registration required; national certification alone does not qualify).
• At least 6 months of pharmacy experience in a retail setting (such as CVS, Walgreens, or similar) or in a long-term care setting on the order entry or triage side.
• Hands-on experience typing medication orders and working with SIG codes in a pharmacy environment.
• Proficiency in data entry with strong attention to detail and accuracy.
• Demonstrated customer service experience, including handling calls and supporting patients, clinicians, or facility staff.
• Experience working as a pharmacy technician, with knowledge of order entry, inventory, and basic pharmacy workflows.
• Capability to review patient profiles and make informed decisions about whether to place medication orders.
• Experience working as a pharmacy technician in a closed-door or long-term care pharmacy environment.
• Ability to work flexible shifts, including daylight, mid-day, and evening schedules, as well as rotating weekends.

Preferred Skills

• Experience working in major retail pharmacy environments such as Target, Walgreens, CVS, or similar frameworks.
• Pharmacy technician certification in addition to state registration, where applicable.
• Experience in inventory management and order entry within a pharmacy setting.
• Exposure to technology-driven pharmacy systems and electronic document handling.
• Prior experience in a closed-door or long-term care pharmacy environment.
• Ability to work effectively in a growing, start-up-like environment where processes continue to evolve.
• Comfort working with educated, professional colleagues in a collaborative team setting.

Pay and Benefits

The pay range for this position is $22.00 - $23.00/hr. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision, Critical Illness, Accident, and Hospital, 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available, Life Insurance (Voluntary Life & AD&D for the employee and dependents), Short and long-term disability, Health Spending Account (HSA), Transportation benefits, Employee Assistance Program, Time Off/Leave (PTO, Vacation or Sick Leave).

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.