Order Entry Specialist

About the role

U.S. Legal Support is one of the nation's fastest-growing legal services companies, providing a full suite of litigation support solutions to law firms, corporations, and insurance carriers nationwide. Our services include record retrieval, court reporting, interpreting and translation services, trial services, and transcription. With more than 85 offices across the United States, we are committed to delivering exceptional service while creating a collaborative and supportive environment for our employees.

Location: Houston, TX (Hybrid after 90 days)

Responsibilities

• Review record retrieval requests submitted through the client portal.
• Verify all required information has been provided by the client.
• Contact clients to obtain missing information or clarification as needed.
• Prepare and build legal request packets through accurate data entry.
• Research facilities and custodians to ensure requests are sent to the correct locations.
• Track requests and maintain accurate records within internal systems.
• Communicate with clients regarding questions, status updates, and request confirmations.
• Perform quality checks on documents, system entries, and legal paperwork.
• Resend requests or supplemental documentation when necessary.
• Process correspondence through email, fax, mail, and hand-service arrangements.
• Scan, save, and maintain electronic records and supporting documentation.

Qualifications

• High School Diploma or equivalent required.
• Minimum of one year of administrative, customer service, data entry, or related experience.
• Record retrieval or litigation support experience is a plus.
• Proficiency with Microsoft Office and web-based applications.
• Strong written and verbal communication skills.

Skills

• Exceptional attention to detail
• Strong time management and organizational skills
• Ability to work efficiently in a fast-paced environment
• Critical thinking and problem-solving abilities
• Customer and client service focus
• Dependability and accountability
• Flexibility and adaptability
• Effective communication skills

Benefits

• Medical, Dental, and Vision Insurance
• Flexible Spending Accounts
• Life Insurance
• Short-Term and Long-Term Disability
• 401(k) Retirement Plan
• Paid Time Off and Paid Holidays
• Paid Parental Leave
• Employee Assistance Program
• Commuter Benefits

Schedule

Monday-Friday | 8:00 AM - 5:00 PM