Order Entry Specialist

About the role

The Order Entry Specialist is responsible for ensuring the accurate and timely processing of customer orders from receipt through fulfillment.

Responsibilities

• Review and accurately enter customer purchase orders into the ERP system (IFS)
• Verify pricing, part numbers, terms, and shipping instructions
• Cook up with sales, logistics, and finance teams to resolve discrepancies or special requirements
• Track order progress and proactively communicate updates to internal stakeholders
• Aid with order confirmations and shipping documentation
• Maintain organized customer records and order files
• Identify and escalate order issues or inconsistencies when needed
• Provide general administrative support within customer service or operations

Qualifications

• A high school diploma or equivalent is required; an associate’s degree or higher is preferred
• Two or more years of experience in order entry, customer service, or administrative support are preferred, especially in a manufacturing or distribution environment
• Experience with ERP or order management systems is preferred
• Proficiency in Microsoft Office, particularly Excel and Outlook, is required
• A strong attention to detail and organizational skills are essential
• Excellent written and verbal communication skills are necessary
• The ability to manage multiple priorities in a fast-paced environment is crucial
• A proactive, solution-oriented mindset with a team-focused approach is valued