Order Entry Specialist

Location: Peachtree Corners, GA; Rolling Meadows, IL; Harleysville, PA (Hybrid)

About the role

At Siemens, we empower talent to enable sustainable progress through technology, combining the real and digital worlds to improve how we live, work, and move. As an Order Entry Specialist, you will process large‑volume data entry from source documents into CRM software, identify and resolve order errors, provide excellent customer service, and escalate issues when needed.

Responsibilities

• Interpret documented rules, past practices or instructions on a semi‑independent level.
• Process project orders while verifying accuracy of data to be entered.
• Identify problems as they occur, formulate resolution, and respond in a timely and accurate manner while providing excellent customer service.
• Process multiple product order types including sample request, credit card, configured made‑to‑order, stock product orders, and project orders of customized electrical equipment.
• Utilize CRM tool to directly communicate pricing errors, product verification, etc., to customers, suppliers, and affiliates.
• Provide price and availability for multiple products within the assigned business segment.

Qualifications

Basic Qualifications:

• HS Diploma or GED
• 3+ years’ experience in a Customer Support role supporting industrial or construction electrical distribution products.
• Knowledge of SAP, Salesforce, and COMPAS.
• High level of professionalism and excellent customer service skills.
• Must be eligible to work in the US with no sponsorship now or in the future.

Preferred Qualifications:

• Associate degree or industry‑related certification.
• Strong problem‑solving skills.
• Excellent communication skills enabling facilitation of information flow between channel partners and various Siemens teams (expediters, product managers, EDI support, channel sales engineers, other customer‑service reps).
• Bachelor’s degree in a related discipline is preferred.
• 6+ years’ experience in a Customer Support role supporting industrial or construction electrical distribution products.
• Strong knowledge of SAP, Salesforce, COMPAS, Industry Mall, EDI, IDOC, CRM systems.

Benefits and Perks

Siemens offers a variety of health and wellness benefits to employees. Details can be found here: Siemens Benefits QuickStart.

Pay

The pay range for this position is $40,555 – $69,523. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.