Order Entry Specialist

About the role

CFS Technologies is seeking a customer service-driven Order Entry Specialist to join our team. This role involves partnering with the Outside Sales Team, Inside Sales Managers, and the broader team to ensure exceptional customer experiences. Key responsibilities include supporting both inbound and outbound calls, managing the order entry process with accuracy and care, and maintaining customer relationships.

Responsibilities

• Conducting customer outreach calls
• Managing a high-volume of inbound customer calls
• Aiding with data entry, order placement, and order management
• Being flexible and adaptable to accommodate customer needs
• Maintaining and managing customer relationships
• Analyzing data to inform future decisions
• Providing excellent customer service

Requirements

• Experienced in (or eager to learn) order entry/customer service (2+ years preferred)
• Proficient in Microsoft Office Suite and preferably experienced in Salesforce or similar
• A skilled multi-tasker and time manager
• Strong attention to detail
• Committed to delivering high-quality and accurate work
• Flexible and adaptable in interpersonal skills, capable of dealing with different types & preferences of customers, with a positive attitude
• Strong organizational skills & work ethic
• Willing & able to commute daily to our office in Golden, CO
• Experienced at analyzing data to find helpful & relevant information to inform business decisions
• Great at problem-solving to help resolve customer complaints or needs
• Excellent with verbal and written communication to clearly communicate with customers (proficient in English reading, writing, and basic mathematics - high school diploma or GED equivalent level)
• Able to regularly perform the following physical requirements, with or without accommodations:
• Frequently: Ability to utilize basic office equipment such as computer, keyboard, printer, phones
• Frequently: Communicate via phone call, email, chat, and other methods with customers, internal staff, and others
• Frequently: Prolonged periods working at a desk and/or computer
• Occasionally: Must be able to lift up to 15 pounds at a time

What We Offer

• $19.50 - $22.00 per hour to start, payroll every other Thursday
• A comprehensive benefits package including Medical, Dental, Vision, Life, Disability, and 401(k) with company contributions
• 3 weeks annually of paid-time-off and sick leave accrual, with increases based on tenure
• Paid company holidays