Order Entry Specialist

About the role

The Order Entry Specialist transfers customer orders from ServiceNow into the billing platform (Omnia360) accurately and on time. This role ensures order data is complete and correct as it moves between systems, protecting billing accuracy and install timelines across Dobson's tri-state fiber footprint.

Responsibilities

• Enter customer orders from ServiceNow into the billing platform (Omnia360) accurately and within established turnaround standards.
• Validate that service address, product, pricing, and promotional terms match across both systems before completing entry.
• Identify and resolve discrepancies between the ServiceNow record and the billing entry; correct data errors before they reach provisioning or billing.
• Flag orders with missing or conflicting information and route them for resolution.
• Track order-entry volume and turnaround, and surface trends that signal upstream data problems.
• Maintain accurate records and support order-status reporting.
• Follow documented entry procedures and contribute improvements as workflows evolve.

First 90 day priorities:

• Learn the ServiceNow to Omnia360 order flow end to end and meet accuracy and volume standards independently.
• Work the active order queue without backlog, clearing daily entry within turnaround targets.
• Identify the most common sources of order discrepancies and recommend fixes to reduce rework.
• Document the entry process as performed so the workflow is repeatable and trainable.

Requirements

• High school diploma or GED.
• One year of data entry, order processing, or back-office operations experience.
• Strong attention to detail and accuracy under volume.
• Comfortable working across multiple systems at once and reconciling data between them.
• Clear written and verbal communication.

Preferred: telecommunications, broadband, fiber, cable, or utilities experience; hands-on experience with ServiceNow, a CRM, or a billing platform; familiarity with FTTH or fiber service workflows.

Schedule

Hours fall within contact center operating windows, Monday through Saturday. Specific shift assigned at hire.

Work location

This role is based in Oklahoma City, OK.

Safety expectations

Compliance with company safety policies, PPE, safe driving, DOT requirements, etc.

Environmental / working conditions

Work is primarily performed in a professional office environment. Occasional business travel may be required based on business needs.

Physical requirements

Ability to perform the essential functions of the position with or without reasonable accommodation. Requires the ability to communicate effectively and utilize standard office technology and equipment. May require remaining in a stationary position and moving throughout the work environment as needed.