Order Entry Specialist

About the job

You will play a pivotal role, our customers rely on us to deliver service work that is well-organized, traceable, and dependable. You will have the opportunity to ensure service and parts orders are created accurately and documented properly, so workflows can move smoothly from initiation to completion. You help maintain operational clarity and support positive customer experience behind the scenes, contributing to the overall success and growth of our organization.

Currently, this is a Hybrid opportunity located in Greenwood IN, Houston TX, Warrington PA and Richmond VA.

• Create and process orders in OneCRM, One4AL, OneService, ServiceNow, and other systems until D365 migration.
• Cross-verify order structure against PO and approved quote for 100% consistency before entry.
• Validate documentation, scope codes, approvals, labor/service estimates, and parts availability prior to entry.
• Ensure order structure aligns with billing, shipping, service, and contract requirements.
• Confirm correct shipping instructions, logistics costs, and warehouse codes for AMDC/DC orders.
• Validate ATS-recommended parts or replacements for compliance and traceability.
• Maintain order data integrity and documentation backlog accuracy.
• Identify recurring upstream data issues and escalate to manager.

Qualifications

• You have an associate’s degree in business administration or related discipline, with relevant experience, and:
• 2–4 years in order processing, operations administration, or ERP data management.
• Experience in administrative support, operations coordination, customer service, or data management.
• Comfort working with ERP or business information systems.
• Strong organizational skills and accuracy with documentation.
• Detail Orientation and Problem-Solving.
• Skilled in validating data across systems and ensuring compliance with documentation standards.
• Familiarity with order fulfillment workflows and cross-department collaboration.
• Strong organizational skills and attention to detail; thrive in structured processes.
• Experience supporting audits, order reviews, or readiness checks preferred.

Benefits

We offer a challenging position in an open and friendly environment where we help each other to develop and create value. Your work will have a true impact on Alfa Laval’s future success. Our benefits-eligible associates enjoy healthcare, dental and vision plans, a robust wellness program, generous 401(k), paid holidays, paid time off benefits, and more. At Alfa Laval, we carefully consider a wide range of factors to determine your total compensation package. We rely on market indicators and consider your specific job, background, skills, and experience to get it right. The base salary for this role is typically $27.00 - $30.00 USD hourly.