Order Entry Representative

RelaDyne is the nation’s leading automotive, industrial, and commercial lubricants provider and a trusted partner for reliability services. We’re more than just a distributor; we’re a team dedicated to innovation, service excellence, and lasting customer relationships. This position is based in Houston, TX.

Responsibilities

• Create and enter sales orders for fuel, tanks, services, and special projects, ensuring accuracy and maintaining detailed notes.
• Answer incoming phone calls and respond to customer inquiries professionally and efficiently.
• Coordinate customer deliveries with other terminals to help ensure timely service.
• Communicate with sales representatives and dispatchers regarding customer requirements and delivery needs.
• Perform other related duties as assigned by management.

Requirements

• Must reside within a reasonable commuting distance of the Houston, TX location.
• Must be willing to work weekends and holidays as needed.
• Minimum of one year of experience in a high-volume data entry and customer service environment.
• Minimum of one year of recent phone experience communicating with customers in a corporate environment.
• Proficiency in Microsoft Office applications, including Excel, Outlook, and Word.
• Ability to type at least 30 words per minute (WPM).
• Strong verbal and written communication skills, including the ability to accurately repeat and confirm information with customers.
• Excellent organizational skills and attention to detail, with the ability to multitask, prioritize responsibilities, and meet deadlines.
• Strong problem-solving skills and the ability to adapt to changing priorities.
• Ability to work effectively with coworkers and management in a team-oriented environment.
• Professional demeanor and strong interpersonal skills.
• Stable employment history.
• Willingness to accept constructive feedback and learn new processes.
• Ability to thrive in a fast-paced environment while maintaining a positive and professional attitude.

Preferred Qualifications

• Experience with SAP or similar order management systems.
• Experience in the fuel or transportation industry.
• Previous customer service experience in a phone-based environment.