Order Entry Manager

Department Leadership & Team Development

• Lead, coach, and develop the Order Manager team; set priorities, balance workload, and manage performance.
• Own the department's operating rhythm, staffing plan, and process adoption across the team.
• Serve as the primary escalation point for order-entry and handoff issues.
• Establish and maintain the standards, documentation, and training that define the department.

Order Entry & Booking

• Ensure timely, accurate entry and booking of customer orders in the ERP.
• Own the order acknowledgment process and confirmation of commercial terms back to the customer.
• Coordinate customer validation and creditworthiness checks with Accounting prior to release.
• Maintain data integrity across order records in the ERP.

Handoff Governance & Order Validation

• Own the Commercial-to-Operations handoff gate and enforce the Minimum Information Requirements Checklist as the intake standard.
• Validate each handoff package—PO against quote, customer specifications, drawings, and execution criteria—before an order advances.
• Prevent incomplete or non-conforming orders from entering execution and drive resolution of gaps with Commercial.

Order Execution Setup

• Oversee development of the work breakdown structure (WBS) and the initial project build in the ERP, establishing the project structure and cost and schedule scaffolding for execution.
• Ensure the department makes the first customer contact on behalf of Operations.
• Coordinate a clean handoff to Project Management and Operations for execution.

Sales Operations & CRM Stewardship

• Own administration and health of the CRM, including pipeline hygiene and opportunity-stage discipline.
• Oversee quote, RFQ, and CPQ support that enables the Commercial team.
• Support forecasting and pipeline-weighted projections where applicable, and maintain reporting and dashboards in partnership with Data & Analytics.
• Champion CRM adoption and process discipline across the commercial workflow.

Process, Systems & Continuous Improvement

• Standardize and document order-entry and handoff processes; define and monitor SLAs and KPIs.
• Partner on ERP configuration and enhancements that improve order accuracy and cycle time.
• Drive continuous improvement across the order lifecycle.

Cross-Functional Partnership

• Commercial / Sales — handoff quality, pipeline discipline, and quote and RFQ support.
• Project Management & Operations — execution handoff, WBS readiness, and delivery alignment.
• Accounting — customer validation and creditworthiness.
• Engineering — standard product definition and specification clarity.
• Data & Analytics — reporting, dashboards, and forecast support.
• Sales, Inventory & Operations Planning (SI&OP) — demand signal and booking visibility.

Performance Measurement

• Order entry accuracy and booking cycle time.
• Handoff package completeness and first-pass acceptance rate.
• On-time order acknowledgment.
• CRM data hygiene and pipeline accuracy.
• Quality of forecasting and reporting support, where applicable.

Qualifications

Required:

• Bachelor's degree in business, operations, or a related field, or equivalent experience.
• 7+ years in order management, order entry/administration, or sales operations, including team leadership or supervisory experience.
• Experience in an engineered-to-order (ETO) or custom manufacturing environment.
• Proficiency with an ERP and/or CRM platform.
• Working knowledge of quote-to-cash, ERP concepts, and work breakdown structures.
• Strong cross-functional communication and stakeholder management.

Preferred:

• Experience with Microsoft Dynamics 365 (D365).
• Experience bridging commercial and operations functions.
• Familiarity with CPQ tooling and pipeline forecasting.

Core Competencies

• Order Management & Order Lifecycle Ownership
• Leadership & Team Development
• Process Management & Continuous Improvement
• ERP, CRM & Business Systems Expertise
• Commercial-to-Operations Coordination
• Sales Operations & Forecasting Support
• Cross-Functional Collaboration
• Data Analysis & Business Performance
• Customer & Business Focus
• Attention to Detail & Quality Assurance