Order Desk Operator (1st shift) - Seattle, WA

Overview

Provide delivery of contracted services at Boeing (South Park/Order Desk)

Respond to Boeing requests for distribution of engineering drawings and attachments

Work with Boeing Service partners to locate and distribute drawings and attachments

Work with Production staff to produce drawings for distribution the requestors

Deploy service solutions that meet agreed upon Standards of Performance (SOP) and Statements of Work (SOW)

Provide requested data within the timeframes outlined in the contract

Provide requested data within the allowable error rates outlined in the contract

Achieve business objectives (PEP), identify and resolve shortfalls and issues.

Skills/Essential Job Functions

• Constructive, positive outlook and persistence in the face of obstacles
• Excellent customer Service, interpersonal, and communication skills
• Operational Management
• Build and maintain relationships
• Good organizational and time management skills
• Ability to manage multiple tasks
• Good Problem solving and critical thinking skills

Experience

No Prior Experience Necessary

Education/Knowledge

• Skills in MS Office applications, Internet navigation and use
• Maintain quarterly learning objectives deployed by Xerox
• Maintain required learning deployed by Boeing

Measures of Accountability

• Pep Customer satisfaction surveys and feedback
• Delivery against Service Level Agreements
• Delivery against Xerox Corporate Goals and Objectives