Order Coordination Specialist - Luxury Kitchen & Bath Retailer

WDC Kitchen & Bath Center is Southern California’s premier retailer and builder distributor of home appliances and plumbing fixtures. For over 40 years, we have proudly served homeowners, contractors, designers, and builders with exceptional products, expert guidance, and world-class customer service.

About the role

As a member of the Order Fulfillment team at WDC Kitchen & Bath Center, you will coordinate with customers for their order delivery and installation confirmations as product arrives to the warehouse. Our ideal candidate is an experienced professional with knowledge of customer service and best practices. We expect you to perform well in a team environment and have exceptional communication skills. Ultimately, you should be able to contribute to creating and maintaining good customer relationships and ensuring smooth sales team operations.

Responsibilities

• Answer incoming calls from customers and sales consultants to provide assistance and coordination on open orders.
• Make outbound calls and emails to notify customers of their product availability, set delivery and/or installation dates, and provide any other clarifying information needed.
• Use various software to review open orders for accuracy and update orders or customer information if changes occur.
• Review quotes and purchase orders received; ensure pricing and model numbers are correct.
• Escalate discrepancies to find solutions and notify the appropriate persons involved.
• Notify customers of available warranties if not selected at the time of order placement through the sales consultant.

Requirements

• 2-4 years’ experience with purchase orders coordination, accounts receivables, or similar role.
• 1-2 years’ experience with customer service or customer-facing environments preferred.
• Proficient in MS Office preferred.
• Excellent organizational skills required.
• Ability to communicate clearly verbally and in writing, and demonstrate good listening skills.
• Minimum high school diploma or GED required.
• Ability to change direction as priorities shift and adapt to changing circumstances.
• Ability to cope with occasionally difficult or temperamental customers.
• Ability to cope with mental and emotional stress related to the position.

Schedule

Monday – Friday, 9:00 AM – 5:30 PM.

General office setting; frequently sitting while using computer and phone. Required to wear comfortable and office-appropriate clothes within business casual standards.

Pay

Starting pay range of $19.00 to $23.00 an hour.

Benefits

• Health, dental, and vision insurance.
• 401(k).
• Paid vacation and sick leave.
• Employee discounts on products.
• Opportunities for professional growth and advancement.