Order Administrator

Responsibilities

• Handle a high volume of inbound phone calls, transferring and routing customers to appropriate internal resources.
• Serve as the first point of contact for customer inquiries, ensuring professional and timely call handling.
• Perform basic and minor order entry tasks during periods of lower call volume.
• Support the Order Support team during the Microsoft AX to D365 migration and related system transitions.
• Follow established processes while adapting to new tools and workflows introduced through the Digital Transformation.
• Maintain accuracy and attention to detail while working in multiple systems.
• Escalate issues appropriately to Order Support 2 or leadership when needed.
• Compile, create, and modify reports using database software and Microsoft Office applications.
• Enter customer orders using Microsoft AX and Microsoft 365 for data entry and data collection.
• Administer various programs, projects, and processes under specific department requirements, acting as a resource for the department.
• Maintain confidentiality of information, achieving and maintaining quality and productivity standards.

Requirements

• 1 year of relevant experience using Microsoft applications.
• 1 year of customer service or administrative experience with a confident phone presence.
• Knowledge of office routines and general clerical procedures.
• Demonstrated keyboarding quality and efficiency with the ability to proofread for errors.
• General math skills and the ability to create electronic spreadsheets/database reports.
• Able to understand and maintain confidentiality of information.
• Effective written and verbal communication skills.
• Basic data entry skills with a high level of accuracy.

Qualifications

• Experience supporting order management or customer service teams is preferred.
• Exposure to ERP, CRM, or order management systems is a plus.
• Experience working during system implementations or transitions is advantageous.
• Familiarity with Microsoft Dynamics, OrderNet, or similar platforms is beneficial but not required.

Skills

• Microsoft applications proficiency.
• Customer service and administrative experience.
• Office routines and general clerical procedures knowledge.
• Keyboarding quality and efficiency.
• General math skills and report creation.
• Confidentiality and communication skills.
• Data entry and accuracy.

Benefits

The pay range for this position is $24.00 - $24.60/hr. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision coverage.
• Critical Illness, Accident, and Hospital coverage.
• Life Insurance (Voluntary Life & AD&D for the employee and dependents).
• Short and long-term disability coverage.
• Health Spending Account (HSA).
• Transportation benefits.
• Employee Assistance Program.
• Time Off/Leave (PTO, Vacation or Sick Leave).

About the Role

Join our dynamic team as an Order Support Specialist, where you will play a crucial role in managing customer interactions and supporting a major digital transformation. This position offers the opportunity to work in a collaborative environment, gaining hands-on experience with enterprise systems and contributing to critical business milestones.

Work Environment

This is an in-office, team-based role with working hours from 8:30 AM to 5:00 PM, with potential flexibility on a case-by-case basis. You will be part of a collaborative team environment with shared supervision, high interaction with customers, internal teams, and leadership. The setting is fast-paced, especially leading up to and following the system go-live. Structured training and hands-on support through a dedicated mentor will ensure a smooth onboarding and successful contribution during this high-impact period.

Job Type & Location

This is a Contract position based out of Newberg, OR.

Application Deadline

This position is anticipated to close on Aug 3, 2026.