Order Administration Coordinator

Essential Duties And Responsibilities

• Communicate proactively with stakeholders to resolve order-related issues or delays.
• Reviews incoming work orders for completeness, accuracy, and compliance with established requirements, ensuring all necessary information is available before order entry.
• Enters and updates orders in the ERP system, verifying item details, quantities, lot and expiration requirements, service levels, and supporting documentation.
• Print and prepare requisitions, labels, airway bills, and other shipment-related documentation.
• Retrieve and organize visit-specific materials for outbound shipments.
• Maintain order workflows to ensure timely processing and delivery.
• Identifies missing or incorrect information and communicates with internal stakeholders to resolve discrepancies before processing.
• Manages order holds by applying appropriate hold categories, documenting reasons, communicating required actions, and ensuring timely resolution.
• Processes amendments and changes to orders by reviewing update requests, validating impact on downstream activities, and communicating with relevant teams.
• Maintains visibility over order status, holds, and pending actions, escalating concerns when necessary.
• Provides professional and timely customer service by responding to order-related questions, clarification requests, and internal or external inquiries.
• Maintains organized digital and physical records to support quality audits, internal reviews, and continuous improvement activities.

Education And Experience

• High School Diploma (or in process of obtaining equivalent) required.

Skills And Ability

• Strong attention to detail and accuracy in reviewing and processing documentation.
• Ability to interpret and apply SOPs, quality requirements, and operational guidelines.
• Strong organizational and multi-tasking skills in a time-sensitive environment.
• Effective written and verbal communication skills with the ability to collaborate across functional teams.
• Proficiency in ERP systems and standard office software; experience with order entry systems preferred.
• Problem-solving mindset with the ability to identify discrepancies and drive resolutions.
• Effective English proficiency to read, interpret, and communicate operational and compliance-related information.

Physical Demands

• Sit 75% of the week.
• Stand and walk 25% of the week.
• Walk and/or reach with hands and arms 75% of the week.
• Read text of various sizes.
• Communicate with others and hear.
• Lift, pull and/or push up to 60 pounds and/or ~27 kilograms.
• Specific vision abilities required by this job include hand-eye coordination and hand manipulation, distance vision, and ability to adjust focus.

Travel Requirements

• Minimal