Oracle WMS

About the role

Primary owner for Logistics (WMS/OTM) within the Application Support team. This role acts as the functional lead for Warehouse Management Systems (WMS), custom programs, and warehouse IT infrastructure, ensuring the seamless flow of logistics operations from order picking and label printing to shipment tracking and warehouse receipts.

Responsibilities

• Incident Management & Resolution: Act as the lead for the Applications - Logistics assigned group, handling complex incidents and requests related to WMS and OTM.
• Warehouse IT Lead: Manage and troubleshoot warehouse-specific IT issues, including printer configurations (e.g., AAOBKP13, USMSSP04) and label scanning processes.
• Custom Programs & Reporting: Serve as the lead for developing and maintaining custom programs and reports that support logistics workflows.
• Root Cause Analysis (RCA): Investigate systemic issues such as duplicate tracking numbers, misrouted deliveries, and integration failures between Oracle and warehouse systems.
• Technical Troubleshooting: Resolve high-priority issues including:
  • Oracle-to-Printer label printing failures.
  • Back-order processing and RMA (Return Merchandise Authorization) closures.
  • Pick-release and partial line open issues.
• SOP Compliance: Ensure all incident documentation meets high hygiene standards (Summary Clarity, Business Impact, and Resolution Steps).
• Oracle Integration: Collaborate with the EDI and Oracle Development teams on end-to-end flows (PO ASN Receipt Invoice).
• WMS/Custom Programs: Lead the technical delivery of custom warehouse programs and monitoring tools for in-transit shipments.
• Stakeholder Collaboration: Work closely with Logistics Specialists and Warehouse Managers to align IT solutions with business needs.
• KB Creation: Author Standard Operating Procedures (SOPs) and Knowledge Base (KB) articles for recurring logistics issues (e.g., FedEx tracking errors, warehouse delivery discrepancies).
• Continuous Improvement: Identify preventive actions to reduce recurring incidents and improve system reliability through automation and better documentation.

Requirements

• Systems: Oracle EBS (Logistics/WMS/OTM), IBM Cognos, Warehouse Management Systems.
• Functional Areas: WMS, LPN (License Plate Number) management, Packing Slips, Label Printing, Shipping Rates, and Carrier Integrations.
• Tools: Jira Service Management, Confluence, Oracle Gateway.