Oracle Technical Analyst I

About the role

The Oracle Technical Analyst I supports the integration, implementation, and management of departmental specific clinical and business software applications, hardware devices, and their infrastructure components. This position works within AtlantiCare Information Technology (AIT) to support devices integrated within the clinical environment.

Responsibilities

• Follows prescribed methods for the integration, implementation, and management of departmental specific clinical and business software applications, the specific hardware devices utilized for these applications by those departments, and their accompanying infrastructure components.
• Works within AIT to support all devices that integrate within the clinical environment with assistance from Technical Analyst II and Technical Analyst III or manager.
• Supports troubleshooting user problems, report writing, training/retraining end users, and testing upgrades.
• Reviews, analyzes, develops, installs, and modifies software and hardware.
• Detects, diagnoses, and reports on related problems.
• May require on-call responsibilities and rotational shift coverage (early and late shifts).
• Supports organizational goals by providing quality customer service, participating in performance improvement efforts, and demonstrating a commitment to teamwork and cooperation.
• Acts as a liaison to other AtlantiCare departments.

Qualifications

• High School diploma required.
• Associate Degree or Technical Diploma in related field preferred.
• 1-2 years of experience with implementation of medical device and their clinical application, or 3 years of Information Technology in an application/user support role.
• Valid New Jersey Driver's License.
• Working technical knowledge of current networks and printing capabilities.
• Excellent communication (written and verbal), interpersonal, and organizational skills.
• Extensive experience with Microsoft office tools, including Word, Excel, and PowerPoint.

Performance Expectations

• Develops and maintains knowledge of system applications, devices, and/or services.
• Provides timely and efficient assistance/response/support to end-users including device integration system related issues under the direct supervision of a higher level CIE or management designate.
• Assists AIT resources as necessary configuring, installing, upgrading, and maintaining hardware and software.
• Troubleshoots and identifies issues and problems, working with vendors as the primary application and technical representative, as needed.
• Aids in monitoring system security and access, ensuring system integrity.
• Develops and performs tests and audits related to the integration of hardware and software.
• Consistently and accurately documents within the ITSM databases/tools.
• Performs other duties as assigned.

Benefits

Total Rewards at AtlantiCare offers a comprehensive suite of benefits and resources, including:

• Generous Paid Time Off (PTO)
• Medical, Prescription Drug, Dental & Vision Insurance
• Retail Plans with employer contributions
• Short-Term & Long-Term Disability Coverage
• Life & Accidental Death & Dismemberment Insurance
• Tuition Reimbursement to support your educational goals
• Flexible Spending Accounts (FSAs) for healthcare and dependent care
• Wellness Programs to help you thrive
• Voluntary Benefits, including Pet Insurance and more

Work Conditions

• Potential for exposure to the hazards and risks of the hospital environment on an occasional basis, including exposure to infectious disease, hazardous substances, and potential injury.
• Works with such equipment as computer terminal, fax machine, copier, and telephone.
• This position requires repetitive motion, fingering, hearing, pushing, reaching, reading, calculating, seeing, speaking, standing, and walking a majority of the time.
• Occasional driving also required.

Reporting Relationship

This position reports to the Sr. Director of Clinical Technology/Integration.