Oracle & Sun Hardware Support Specialist

About the role

Quevera is seeking a skilled and detail-oriented Oracle & Sun Hardware Support Specialist with an active TS/SCI clearance with Polygraph in Annapolis Junction, Maryland. This role provides hands-on support for Oracle hardware operating in Solaris and Linux environments, including ZFS storage, Exadata, Oracle Database Appliances, and legacy Sun Microsystems hardware.

Responsibilities

• Provide Oracle hardware support in Solaris and Linux operating system environments, including ZFS storage, Exadata, Oracle Database Appliances, and legacy Sun Microsystems hardware.
• Provide on-site service desk coverage and assist customers with hardware and software issues through email, phone, or instant messaging.
• Maintain the on-site ticketing queue for hardware and software requests.
• Travel to customer sites to implement hardware equipment fixes, including drive replacements and issues involving latency, power failures, and connectivity.
• Maintain ongoing communication with customers throughout call progression and meet delivery target dates in accordance with contract support SLAs.
• Escalate customer issues and concerns to leadership as needed.
• Coordinate with data center staff at remote locations to organize access for additional support.
• Create break/fix and work-order requests for access to local and remote locations.
• Maintain on-site spare inventory for local use.
• Follow government security policies.
• Conduct weekly customer checks to identify unspecified issues with supported hardware or software.

Requirements

• Active TS/SCI clearance with Polygraph required.
• Minimum of two (2) years of in-depth experience troubleshooting Oracle and Sun Systems hardware, firmware, and software problems.
• Expertise in troubleshooting Oracle and Sun Systems hardware, firmware, and software issues.
• Experience with firmware and software patching of systems from Oracle and Sun Microsystems.

Benefits

Award-Winning Culture: Quevera was recognized as a Top Workplace in the Washington, DC/Baltimore region for 2025, marking our fifth consecutive year receiving this distinction based on employee feedback.

At Quevera, we believe exceptional people deserve exceptional opportunities. We're more than just a workplace—we're a team of innovators, problem-solvers, and industry experts committed to delivering mission-critical solutions while fostering professional growth, collaboration, and technical excellence.

• 100% employer-paid medical coverage (optional plan)
• Competitive options for Medical, Dental and Vision insurance
• Employer-paid short-term and long-term disability coverage
• Employer-paid life insurance
• $5,000 annually for education, training, certifications, and professional development
• Career advancement through our structured iQTouch Program
• Up to 6% 401(k) match
• Additional 4% profit-sharing contribution, at company discretion