Oracle Service Architect/Manager

Key Responsibilities

• Lead and participate in all phases of the implementation lifecycle, including requirements gathering, solution design, configuration, sing, deployment, go-live, and post production support.
• Demonstrated success in integrating Oracle Fusion Service to streamline and enhance field service operations, ensuring seamless connectivity between back-office systems and on-site service execution.
• Proven expertise in deploying Oracle Field Service Cloud solutions to optimize scheduling, enable real-time tracking, and support predictive maintenance for field teams—resulting in improved stakeholder satisfaction and increased operational efficiency.
• Align Oracle Fusion Service and Oracle Field Service Cloud strategies with organization-wide initiatives, enabling innovative service delivery models and delivering measurable business value.
• Perform hands-on configuration of Oracle Cloud Field Service, Service Contracts, Territory Management, and Depot Repair modules to meet evolving business requirements.
• Ensure solutions are scalable, sustainable, and aligned with Oracle's leading practices.
• Provide advisory guidance to project teams on functional and configuration decisions.
• Translate complex technical and functional concepts into clear, actionable insights for business stakeholders.
• Manage expectations and drive successful delivery outcomes.
• Diagnose and resolve complex system issues, especially within Service modules, and develop effective, long-term solutions.
• Collaborate cross-functionally with technical teams, business users, and leadership to ensure alignment and successful execution of Service initiatives.

Qualifications

• Bachelor’s degree in computer science, information science, or engineering required, master’s degree in a related field preferred
• 15+ years of Oracle Supply Chain experience, including 5 years in Oracle Fusion Cloud Service.
• Oracle Cloud Service Certification(s) preferred.
• Extensive functional and configuration experience in Oracle Fusion Cloud Field Service, Depot Repair, Service Contracts, and Territory Management.
• Prominent ability to lead complex projects through full implementation lifecycles.
• Strong analytical, troubleshooting, and problem-solving skills within the Oracle Service side.
• Excellent communication skills with the ability to engage both technical and non-technical stakeholders.
• Experience with Oracle Fusion Applications (CX, ERP, HCM) is highly desirable.
• Ability to work independently, drive decisions, and influence teams across the organization.

Pay

The Annual Salary For This Position Is $125,100.00 to $165,000.00

Benefits

Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com.