Oracle Program Manager

Role Overview

The Oracle Program Manager is responsible for leading and coordinating the delivery of technical and functional support services for Oracle applications. This role drives both strategic direction and operational execution, ensuring Oracle initiatives are aligned to business goals while maintaining disciplined delivery across the portfolio.

About the Role

This role operates at a level above traditional project management, overseeing timelines, coordinating resources, tracking cost and effort, and providing clear, consistent status reporting to leadership. The role serves as the primary liaison between business stakeholders, functional analysts, technical teams, Oracle partners, and leadership to ensure successful outcomes across all Oracle initiatives.

Responsibilities

• Provide strategic direction and operational oversight to cross-functional Oracle support teams, including functional analysts, technical resources, and managed service providers.
• Establish clear expectations, delivery standards, and operating rhythms to ensure consistent execution across support, enhancement, and stabilization activities.
• Mentor and coach team members on Oracle delivery best practices, governance, documentation standards, and effective customer and vendor engagement.
• Serve as the primary coordination point between business stakeholders, Oracle functional and technical teams, broader IT teams, and external Oracle partners.
• Facilitate design reviews, solution validations, and governance forums to drive alignment, informed decision-making, and efficient execution.
• Communicate program status, risks, dependencies, and outcomes to executive leadership in a clear, concise, and business-focused manner.
• Lead change management efforts for Oracle Fusion enhancements, upgrades, and new capabilities, ensuring alignment between business priorities and delivery.
• Partner with business and training teams to drive user readiness, effective knowledge transfer, and adoption of new functionality.
• Minimize operational disruption through clear communication, structured training, and coordinated post-deployment support.

Requirements

• Bachelor’s degree in Information Technology, Business, or a related field.
• 10+ years of IT/relevant experience, with significant experience supporting or delivering Oracle solutions.
• 5+ years working in an application support environment.
• Demonstrated expertise in program and project management within complex, cross-functional environments.
• Experience with IT service management practices; ITIL Foundations certification recommended (advanced ITIL certifications a plus).
• Excellent written and verbal communication skills, with the ability to engage executive leadership, business partners, and technical teams.
• Proven ability to lead geographically dispersed and matrixed teams.
• Strong analytical and problem-solving skills, with a focus on driving measurable business outcomes and client satisfaction.

Qualifications

• Proven track record of successful Oracle implementation and support projects.
• Experience with Oracle database administration and application development.
• Knowledge of ITIL best practices and experience implementing them.
• Ability to manage multiple projects simultaneously and prioritize tasks effectively.
• Strong interpersonal and collaboration skills, with the ability to build relationships with diverse stakeholders.

Skills

• Oracle Database Administration
• Oracle Application Development
• ITIL Foundation Certification
• Project Management
• Change Management
• Stakeholder Engagement
• Communication Skills

Benefits

Not specified.

Pay

Not specified.

Schedule

Not specified.