Oracle Fusion Project Manager
Role Overview
We are seeking an experienced Oracle Project Manager to lead AMS engagements for enterprise clients from our Pleasanton, CA location. This is a senior, client-facing role requiring strength in delivery governance, C-level stakeholder management, and team leadership.
Key Responsibilities
Own end-to-end AMS governance across Oracle Fusion Cloud engagements (EBS exposure is an advantage)
Enforce ticket data hygiene — accurate categorization, priority tagging, aging management, and resolution quality
Drive SOP and runbook adherence; ensure SLA/OLA compliance with proactive risk flagging
Lead Incident, Problem, and Change Management aligned to ITIL best practices
Act as the primary client contact, including C-level and VP-level stakeholders
Run weekly ops reviews, monthly steering calls, and quarterly business reviews (QBRs)
Manage escalations with composure; build long-term trusted advisor relationships
Guide and mentor a cross-functional team of functional consultants, technical analysts, and support engineers
Challenge proposed solutions for correctness and Oracle best-practice alignment — no band-aid fixes
Drive knowledge transfer, cross-training, and documentation discipline
Reporting & Improvement
Own AMS dashboards and executive reports — ticket trends, SLA metrics, CSAT, aging, and capacity
Lead root-cause analysis on recurring issues and drive permanent resolutions
Continuously benchmark and improve service delivery standards
Required Qualifications
8–12 years of relevant experience in Oracle AMS delivery and project management (overall experience may be higher)
Proven AMS delivery track record with mid-to-large US enterprise clients
Strong functional knowledge across at least two Oracle Fusion Cloud modules (Finance, Procurement, SCM, or HCM)
Oracle EBS R12 exposure is a significant advantage
Direct experience managing C-level and VP-level client relationships
Proficiency with ServiceNow, JIRA, and MS Project or equivalent
Strong ITIL v3/v4 command — Incident, Problem, Change, and Service Request Management
Excellent executive communication and presentation skills
Must be authorized to work in the US; Bay Area / Tri-Valley candidates preferred
PREFERRED QUALIFICATIONS
PMP or PRINCE2 certification
ITIL v4 Foundation or above
Oracle Cloud certifications (Financials or SCM)
Prior experience in a consulting or Oracle partner environment