Oracle Field Service Cloud Consultant

About the Role

Join the Infosys Oracle unit, a global leader in comprehensive Oracle services with over 25 years of experience. As a Package Project Lead 2, you will define project objectives and scope, coordinate sprint planning, evaluate deliverables, identify and mitigate risks, develop project estimates, support proposal preparation, and engage in resource allocation and performance appraisals.

Key Responsibilities

• Define project objectives and scope in alignment with business goals, ensuring efficient delivery in collaboration with stakeholders
• Coordinate sprint planning and meetings with technical teams and stakeholders while building and maintaining relationships with mid-level and senior client representatives
• Evaluate project deliverables and drive initiatives to adopt new methodologies and tools that enhance project execution and outcomes
• Identify and mitigate risks proactively while working with quality assurance teams to embed quality planning into project workflows and deliverables
• Develop and run project estimates, monitor budget performance, and optimize resource allocation for efficiency
• Support the preparation of technical and commercial proposals, aligning them with client needs and organizational capabilities
• Engage in planning resource allocation, conduct performance appraisals, and facilitate professional development to enhance team effectiveness

Required Skills and Experience

• Experience in Oracle CX Cloud including Oracle Field Service Cloud (OFSC)
• Experience in Architecture/Design, including solution design
• Hands-on experience in OFSC Core Configuration, Integration with upstream/downstream systems and Field Service Plugins
• Knowledge and experience of implementing Work Order Management and Scheduling, Routing and Capacity Planning, Resource Management and Forecasting, Dispatch Console and Work Assignment, and Mobility and Field Technician Enablement
• Experience in end-to-end field service solutions
• Experience in workforce optimization
• Experience in mobility-driven service execution
• Experience in Fusion Service Cloud
• Experience in Oracle ERP integrations
• Experience in service lifecycle processes
• Understanding of business processes related to field operations
• Experience in requirements gathering
• Experience in deployment and optimization of Oracle Field Service Cloud
• Experience collaborating with cross-functional teams
• Experience leading managed services for Oracle Field Service Cloud
• Experience as a solution lead for Oracle Field Service Cloud
• Experience participating in and leading project lifecycle activities
• Experience guiding teams on project processes and deliverables

Preferred Qualifications

• Experience with Foundational Agile Kanban
• Experience with green field implementations and working on projects with Agile methodology
• Good analytical and communication skills
• Able to build strong business partner interactions with client stakeholders

Additional Requirements

• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
• This position may require relocation and/or travel to work/project location
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future

Benefits

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness, Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off