Oracle Field Service Consultant

About the role

A transformation-focused Oracle OFS Consultant who helps utilities clients modernize field service operations and deliver measurable business value. You combine hands-on Oracle Field Service experience with strong consulting, communication, and scrum delivery skills. You are comfortable partnering across business, technology, client, product, testing, training, and offshore teams to align priorities, solve complex problems, and guide users through new ways of working. You bring practical knowledge of OFS configuration and adoption, and you know how to translate operational needs into scalable solutions that improve workforce productivity, customer experience, and service execution.

Responsibilities

• Support Oracle OFS transformation programs for utilities clients, including field service process redesign, solution configuration, testing, training, deployment, and post-go-live adoption.
• Collaborate across client stakeholders, Accenture delivery teams, product teams, integration teams, testing teams, training teams, and offshore resources to deliver coordinated OFS outcomes.
• Lead or support scrum ceremonies, backlog refinement, sprint planning, user story development, acceptance criteria, demos, and defect triage for OFS workstreams.
• Provide hands-on Oracle Field Service training, coaching, and enablement for business users, super users, and project team members to support long-term adoption.
• Analyze functional, technical, and integration requirements across scheduling, dispatch, mobile workforce, routing, capacity, and field execution processes.
• Support execution of cutover activities, deployment readiness, change enablement, and stakeholder communications for OFS releases.
• Identify opportunities to improve delivery methods, solution quality, and cross-team collaboration while helping clients realize transformation value.

Requirements

• Minimum of 3 years of experience implementing and supporting Oracle Field Service Cloud solutions.
• Minimum of 2 years of experience working with field service operations, dispatch management, scheduling optimization, or related areas.
• A minimum of 3 years of experience in requirement analysis, business process reviews, application management, workforce management, systems integration, field service management, or related consulting delivery.
• Strong Oracle Field Services on the job experience.
• A minimum of 5 years of Agile experience managing large backlog for scrum teams and enabling prioritized work execution.
• Experience working in Scrum or Agile delivery environments, including user stories, sprint ceremonies, backlog management, demos, or defect resolution.
• Experience collaborating across cross-functional business, technology, integration, testing, training, client, and offshore teams.
• Bachelor's Degree or equivalent (6 years) work experience. If an Associate's Degree, 3 years of work experience is required.

Qualifications

• Experience with Oracle Fusion Field Service, or broader Oracle Utilities application ecosystem.
• Scrum Master, SAFe, Agile, or Oracle certification.
• Experience in utilities operations, field workforce optimization, dispatch, scheduling, routing, mobile workforce, or capacity management.

Skills

• Hands-on Oracle Field Service experience.
• Strong Agile experience managing large backlog for scrum teams.
• Collaboration across cross-functional teams.
• Requirement analysis, business process reviews, application management, workforce management, systems integration, field service management.
• Scrum Master, SAFe, Agile, or Oracle certification.
• Utilities operations, field workforce optimization, dispatch, scheduling, routing, mobile workforce, or capacity management experience.

Benefits

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.

Pay

Annual Salary Range: Varies based on location and experience.

Schedule

Varies based on business need and client requirements.