Oracle ERP Delivery Manager

About the role

As an Oracle ERP Delivery Manager on the Enterprise Operations as a Service Oracle Operate team, you will be responsible for:

• Leading assigned Oracle ERP workstreams or service areas across transition, stabilization, steady-state operations, and enhancements
• Coordinating day-to-day support for Oracle ERP and connected applications, including service requests, incidents, issues, and enhancements
• Managing client relationships for assigned delivery areas and communicating status, risks, issues, dependencies, and recommendations to client and engagement leadership
• Executing delivery governance, including status reporting, key performance indicators, service-level agreements, action tracking, risk management, escalation management, and quality management
• Supporting staffing, financial tracking, scheduling, prioritization, and resource coordination for assigned delivery areas while identifying opportunities to improve service quality and efficiency through automation, analytics, and Generative AI
• Supporting proposals, solution sizing, operating model development, and client presentations while mentoring and providing guidance to team members

Qualifications

Required:

• Bachelor's degree
• 8+ years of experience delivering, operating, or supporting Oracle ERP solutions, including 3+ years in managed services, application support, or ERP operations
• Experience managing Oracle ERP and at least one connected application or technology, such as tax, payroll, banking, procurement, customer relationship management, reporting, analytics, data integration, or workflow platforms
• Experience managing at least three service delivery areas, such as governance, key performance indicators, service-level agreements, staffing, financial tracking, schedules, risks, dependencies, escalations, or executive reporting
• 3+ years of experience leading client-facing workstreams or cross-functional teams, including experience supporting transition, stabilization, or steady-state operations
• Ability to travel 25%, on average, based on the work you do and the clients and industries/sectors you serve
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

Preferred:

• Master's degree
• Oracle certification
• Project Management Professional (PMP), Certified ScrumMaster (CSM), or Scaled Agile certification
• Experience with Oracle Cloud ERP or Oracle E-Business Suite
• Experience supporting end-to-end service transitions, global delivery centers, or geographically distributed teams
• Experience supporting proposals, operating model design, key performance indicator/service-level agreement management, automation, analytics, or artificial intelligence initiatives

Pay

The disclosed range estimate is $134,500 to $265,100. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.