Oracle ERP Delivery Manager

About the role

Deloitte's Enterprise Operations as a Service (EOaaS) practice helps organizations transform critical business operations through a combination of operational excellence, technology enablement, and managed services. We support clients across finance and supply chain, as well as SAP, Oracle, and emerging platforms, by applying automation, analytics, and Generative AI to improve performance, increase agility, and unlock long-term value. This is an opportunity to build your career while helping leading organizations navigate complex transformation and deliver measurable impact.

The team Our Enterprise Operations as a Service Oracle Operate team helps organizations maximize the value of their Oracle ERP investments and modernize critical business operations. We deliver multi-year managed services across Oracle ERP and associated boundary applications, supporting clients through transition, stabilization, steady-state operations, enhancements, and continuous improvement. By combining Oracle expertise, industry and process knowledge, delivery experience, and Deloitte capabilities in automation, analytics, and artificial intelligence, we help clients improve operational performance, increase agility, enhance user experience, and enable ongoing technology modernization.

Recruiting for this role ends on 11/15/2026.

Responsibilities

• Leading assigned Oracle ERP workstreams or service areas across transition, stabilization, steady-state operations, and enhancements
• Coordinating day-to-day support for Oracle ERP and connected applications, including service requests, incidents, issues, and enhancements
• Managing client relationships for assigned delivery areas and communicating status, risks, issues, dependencies, and recommendations to client and engagement leadership
• Executing delivery governance, including status reporting, key performance indicators, service-level agreements, action tracking, risk management, escalation management, and quality management
• Supporting staffing, financial tracking, scheduling, prioritization, and resource coordination for assigned delivery areas while identifying opportunities to improve service quality and efficiency through automation, analytics, and Generative AI
• Supporting proposals, solution sizing, operating model development, and client presentations while mentoring and providing guidance to team members

Requirements

• Bachelor's degree
• 8+ years of experience delivering, operating, or supporting Oracle ERP solutions, including 3+ years in managed services, application support, or ERP operations
• Experience managing Oracle ERP and at least one connected application or technology, such as tax, payroll, banking, procurement, customer relationship management, reporting, analytics, data integration, or workflow platforms
• Experience managing at least three service delivery areas, such as governance, key performance indicators, service-level agreements, staffing, financial tracking, schedules, risks, dependencies, escalations, or executive reporting
• 3+ years of experience leading client-facing workstreams or cross-functional teams, including experience supporting transition, stabilization, or steady-state operations
• Ability to travel 25%, on average, based on the work you do and the clients and industries/sectors you serve
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future