(OR Pipeline) Field Service Technician

Position Overview

The contractor will initially work the standard schedule of 8:00 AM – 5:00 PM. After completing required training, the contractor may be assigned to one of the following shifts based on business and team needs:

• Sunday – Wednesday: Three 11-hour shifts, One 8-hour shift
• Wednesday – Saturday: Three 11-hour shifts, One 8-hour shift

Note: These rotations include both day and night shifts.

Role Description

Represents the organization to customers by providing information, responding to inquiries, and troubleshooting product-related issues. Provides technical support and maintenance services while ensuring customer satisfaction. This is a Level I entry-level position focused on learning company policies, procedures, and technical processes. Work is routine in nature and performed under close supervision with guidance from management.

Responsibilities

• Performing routine equipment maintenance
• Assisting with equipment installations
• Troubleshooting and resolving basic technical issues
• Escalating unresolved issues according to standard procedures
• Ensuring high levels of efficiency and customer satisfaction
• Report product failure trends and serviceability issues to management with appropriate documentation
• Provide efficient, responsive, and accurate field/shop/on-site maintenance support
• Maintain accurate technical records, Field Service Reports (FSRs), expense reports, and assigned company property
• Deliver excellent customer communication and support
• Maintain assigned equipment performance standards
• Support branch and district performance goals by achieving established service metrics

Requirements

• High School Diploma, GED, or equivalent experience required
• Less than one year of related experience required
• Basic understanding of internet environments required
• Valid driver's license and acceptable driving record required
• Must be willing to travel as required
• Must complete required security clearances and customer access requirements
• Must be able to work in a 24x7 operational environment
• Must be available for shift work and on-call rotations
• Successful completion of 120-day introductory period
• Successful completion of PDIF New Hire Training Class

Physical Requirements

• Must be able to lift up to 50 lbs
• Requires mobile activity more than 50% of the time, including: Walking, Standing, Stooping, Kneeling, Bending, Handling equipment

Required Skills

• Customer Service / Customer Communication: Required
• Troubleshooting Technical Issues: Preferred
• Equipment Maintenance: Preferred
• Basic Internet Environment Knowledge: Required
• Field Service Experience: Preferred
• Ability to Work Shifts / On-Call: Required
• Valid Driver's License: Required