Optometric Technician - Training Provided!

Location: Rocky Mount, NC

About the Role

An Optometric Technician (Doctor’s Assistant) is a valuable asset to an optometrist, assisting in providing a world‑class Total Patient Experience. The team member handles a wide range of duties while using optical equipment to perform the initial testing needed to prepare a patient for an exam with an optometrist.

Essential Functions

• Facilitate patient flow and assist the doctor in preliminary testing.
• Verify medical and vision insurances.
• Effectively communicate with patients, doctors, and managers; answer inquiries via phone, email, and in‑person.
• Embrace and execute the Total Patient Experience to build relationships while delivering great medical support.
• Comply with all company policies and procedures, including HIPAA.
• Practice urgency, valuing both patient and doctor time.
• Operate manual lensometer, auto‑lensometer, autorefractor/keratometer, retinal camera, visual field, GDX or OCT.
• Follow scripting for testing equipment (photos, visual fields, visual activity, etc.).
• Clean all examination equipment, including tonometer tip.
• Interact courteously and professionally with all employee levels.
• Perform general office duties and cleaning as assigned by the manager.
• Maintain a positive, team‑oriented, patient‑focused work environment.
• Commit to work hours that meet business needs, which may include weekends, schedule changes, or an extended schedule.

Qualifications

• High School Diploma or GED equivalent (required).
• Basic computer skills; proficient in Microsoft Excel, Word, PowerPoint, Outlook.
• Strong customer service skills and excitement to learn and grow.
• Favorable result on background check (required by state).
• Previous medical office experience preferred; previous ophthalmic experience strongly preferred.
• Minimum of 1 year in a position interacting with customers/patients, or equivalent combination of education and experience.
• Must be able to provide proof of identity and right to work in the United States.

Benefits

• Full benefits package – medical, vision, dental, and life insurance.
• 401(k) with employer matching.
• Paid time off (PTO) and paid holidays.
• Paid maternity leave.
• Employee discounts.

Pay

Competitive Base Pay

Schedule

Full‑time. Offices are open Monday‑Friday, 8 am‑5 pm. Must have open availability to work any shift within these hours and may need to work earlier or later as needed.

Physical Requirements

• Frequent walking (≈75 %), sitting (≈50 %), and standing (≈50 %).
• Regular bending, stooping, and reaching (25 %–50 %).
• Ability to lift, carry, push, and pull items up to 25 lb.
• Strong fine‑motor skills; constant grasping, writing/typing, and use of technology.
• Visual and auditory acuity—including color, depth, peripheral vision, and ability to adjust focus—required 100 % of the time.
• Occasional driving or climbing may be necessary.