Optometric Technician

Store #: 00T035 – Advanced Family Eye Care, part of TeamVision within EssilorLuxottica, a global leader in ophthalmic lenses, frames, and sunglasses. We provide operational excellence to eyecare professionals with the goal of being the leading eye care provider in our community.

About the role

The Optometric Technician ensures all patients receive the highest quality optometric care while delivering an unsurpassed patient experience by seamlessly linking the doctor and other primary care functions.

Responsibilities

• Assists with patient care and eye exams, including managing patient records and supporting patient flow throughout the exam.
• Performs various tests to aid the optometrist with vision examinations, including but not limited to visual acuity measurements, depth and color perception tests, and retinal imaging.
• Performs tests to aid the optometrist in accurate diagnosis and treatment within an appropriate time frame.
• Reviews prescriptions and/or patient information carefully; identifies special needs and consults with Optometrists, Optician, or Practice Manager when necessary.
• Identifies situations involving dissatisfied patients and acts quickly for resolution.
• Performs work accurately and thoroughly despite time pressure and patient volume.
• Handles and files all patient records in an organized and efficient manner in accordance with practice standards and HIPAA.
• Supports contact lens exams and orders, including contact lens care, trial inventory, and patient orders.
• Utilizes appointment book/scheduling procedures and computer operations effectively.
• Operates the point-of-sale system, inputting patient information with accuracy and attention to detail; creates and tenders sales transactions following operational processes and standards.
• Maintains a safe working environment for all team members and patients.
• Supports compliance with visual merchandising in exam lanes, assessment rooms, and contact lens areas.
• Adapts to various examination scenarios and maintains a personable demeanor with patients and staff.
• Performs all pre-examination testing with accuracy and takes initiative to explain measurements and answer patient questions.
• Responsible for maintenance and disinfection of equipment; provides clinical support to the Optometrist as needed.
• Works weekends and evenings in support of business needs.
• Adheres to attendance and daily timekeeping requirements, company policies and procedures, and dress code.
• Performs other functions as assigned by the Practice Manager or business needs.

Requirements

• High School graduate or equivalent.
• 2+ years’ experience in optometry, ophthalmology, or healthcare setting.
• Knowledge of optical and medical terminology.
• Understanding and utilization of optical equipment and diagnostic testing (pre-exam testing, pretesting, visual acuity, etc.).
• Coaching skills.
• Strong communication and listening skills.
• Problem-solving ability.
• Organization skills.
• Strong interpersonal skills.
• Ability to assess priorities, address multiple tasks, and meet deadlines in a fast-paced environment.
• Ability to work autonomously.
• Knowledge of office environment.
• Strong basic math skills.

Preferred Qualifications

• Experience in healthcare.
• Previous experience in customer service, retail, and/or optical.
• Optometric technician certification.

Benefits

• Competitive bonus and/or commission plan complementing a first-class total rewards package.
• Health care benefits.
• Retirement savings options.
• Paid time off/vacation.
• Various employee discounts.

Pay

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements.