Optometric Technician

LensCrafters is a place for visionaries, pairing state-of-the-art technology with a truly personal approach to eye care. We’re committed to taking care of you so you can bring the best quality experience to our patients and customers. LensCrafters is part of EssilorLuxottica, a global leader in vision care products, including iconic eyewear, advanced lens technology, and cutting-edge digital solutions.

About the role

The Optometric Technician creates exceptional value in the lives of our patients by delivering the LensCrafters Experience. You will ensure all patients receive the highest quality optometric care and help drive the store’s key performance indicators by flawlessly executing the patient experience during and after the exam process.

Responsibilities

• Display a professional image, greet patients promptly with a smile, and answer the telephone in a friendly and courteous manner.
• Assist the optometrist in eye examinations by privately obtaining medical history and preparing patients for examination.
• Perform tests to aid the optometrist in accurate diagnosis and treatment, including pre-examination testing with accuracy and attention to detail.
• Review prescriptions and patient information carefully; identify special needs and consult with the Optician, Managing Doctor, or Retail Management when necessary.
• Show patience and courtesy to indecisive or difficult customers/patients.
• Perform work accurately and thoroughly despite time pressure and patient volume.
• Identify situations involving unsatisfied patients and act quickly for effective resolution.
• Demonstrate knowledge of appointment book/scheduling procedures and computer operation, including inputting customer/patient data, insurance information, and eye care services using the CIAO system.
• Handle and file all patient records in an organized and efficient manner in accordance with HIPAA.
• Support retention and cultivation of exams, including making NEE calls, 24-hour confirmation calls, and no-show call-backs.
• Place contact lens trial orders, ensure no expired contacts, and maintain the contact lens room in a neat, orderly, and clutter-free manner.
• Enter prescription information with accuracy and attention to detail.
• Maintain a safe working environment for all associates, customers, and patients.
• Support compliance with visual merchandising in exam lanes, assessment rooms, and contact lens areas.
• Adapt to various examination scenarios and be personable with patients and staff.
• Utilize clinical and product knowledge to provide coaching and guidance to patients on care and handling of contact lenses.
• Responsible for maintenance and disinfection of equipment; provide clinical support to the optometrist as needed.
• Monitor and maintain inventory of supplies and contact lenses in exam rooms.
• Support retail functions as capacity and patient demand allows.

Requirements

• High School graduate or equivalent.
• Minimum of one year of strong customer service skills (internal/external).
• Leadership skills and strong communication/listening abilities.
• Problem-solving ability and strong interpersonal skills.
• Ability to assess priorities, address multiple tasks, and meet deadlines in a fast-paced environment.
• Ability to work autonomously.
• Knowledge of office environment and strong basic math skills.

Preferred Qualifications

• Experience in retail and/or optical.
• Experience in healthcare.

Benefits

You may be offered a competitive bonus and/or commission plan, complementing a first-class total rewards package that includes:

• Health care benefits.
• Retirement savings plans.
• Paid time off/vacation.
• Various employee discounts.

Pay

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements.