Optometric Technician

AEG is building careers, developing leaders, and making a meaningful difference in communities. The team values collaboration, authenticity, continuous learning, and celebrates wins while supporting challenges.

About the Role

As an Optometric Technician, you'll support all aspects of patient care and education, working alongside Optometrists to ensure exceptional patient experiences. You'll conduct pre-testing procedures, assist with specialty diagnostic testing, manage the doctor’s appointment schedule, and perform post-exam tasks for an efficient, high-quality patient experience.

Responsibilities

• Perform preliminary evaluations of patients prior to exams, including dilation, topicals, diagnostic medications, Optomap, auto refractor, visual acuity, etc.
• Conduct verbal interviews with patients to determine medical issues and reasons for their visit, providing details to the Optometrist.
• Schedule referral appointments with Ophthalmologists, diagnostic follow-up visits, and other specialty referrals; complete related paperwork.
• Record and maintain patient records/files in compliance with company, federal, and state policies (HIPAA).
• Respond to patient telephone inquiries regarding medication, treatment, or problems, referring to the Optometrist as necessary.
• Perform diagnostic testing using specialty equipment (OCT, Visual Field, Pachymetry, Retinal Camera, etc.).
• Document medical findings and communication between Optometrist and patient in Electronic Health Records (EHR); assist with clerical duties related to medical documentation, including checking CPT codes and billings.
• Ensure maximum schedule utilization through pre-appointment confirmation, daily appointment confirmation, contacting patients from recall listings, and rescheduling no-shows or canceled appointments.
• Perform contact lens insertion and removal classes (I&R); manage contact lens trial inventory, check-in, and take orders in person or by phone.
• Complete end-of-day responsibilities, including opti-schedule wrap-up and end-of-day checklist.
• Clean and organize frame boards, displays, mirrors, workbench, and office area to maintain overall cleanliness and visual appeal.
• Act as a scribe for the Optometrist or perform refractions as needed.
• Perform other duties within the practice as requested.

Requirements

• Experience evaluating patients for eye exams and dispensing eye exam medications.
• Familiarity with medical terms associated with eye treatment.
• Experience maintaining patients’ records/files per HIPAA regulations.
• Industry certification (CPO, CPOA, CPOT).

Qualifications

• High School diploma or GED qualification.
• Strong attention to detail and ability to work under pressure in a fast-paced environment.
• Proficiency in Microsoft Office, Windows, and word processing.
• Demonstrated ability to work collaboratively in a team environment.
• Excellent verbal and written communication skills to effectively collaborate with co-workers and patients.

Benefits

• 401(k) with company match.
• Medical, dental, vision, life, short-term disability, and long-term disability insurance.
• Employee Vision Discount Program.
• HSA/FSA options.
• Paid time off (PTO).
• Paid holidays.

Physical Demands

• Ability to utilize office equipment.
• Prolonged sitting, standing, and walking.
• Ability to lift up to 10 lbs.