Optometric Assistant (Telehealth)

Want to bring the “care” back to the vision care industry? We're looking for charismatic types who are ready to be the heart of our brand. Whether it's a friendly voice over the phone, or a welcoming smile when a patient walks into your store, we need individuals who are passionate about helping customers look great and see great.

Pay Rate: $12.82 - 17.29 per hour

About the role

A Visionworks Onsite Telehealth Specialist (TS)/Optometric Assistant (Telehealth) is the very face of our patient care and is dedicated to ensuring the best possible journey for every patient during our Telemed remote eye exam. This person is trained and knowledgeable about eye health and preliminary testing, optics, our products/services, and managed vision care. The TS personally takes the patient through their entire Visionworks experience, ensuring their eye exam and eyewear needs are met in a simple, human, and bold way.

• Personally assist remote eye exam processes and act as liaison between patients and Telemedicine Remote Physicians
• Maintain complete and accurate patient records before conducting preliminary testing
• Introduce patient to OD and provide OD with important patient information
• Transition patient from doctor to sales floor and provide associates necessary information to educate and recommend products and services that meet their eye care needs
• Execute day-to-day operational activities to support the store's exam lane maintenance and patient experience goals, including restocking inventory, cleaning equipment, and answering phones to meet additional patient needs

Requirements

• Related customer or patient experience preferred, but not necessary
• HS diploma, GED, or equivalent related job experience

Benefits

At Visionworks, we offer a generous, competitive benefits package (for our part-timers, too!) and exclusive employee discounts, including but not limited to:

• Vision Coverage
• Paid Parental Leave
• Bereavement Leave
• 401(k) Savings Plan
• Paid Time Off
• Milestone anniversary awards
• Medical, Dental for Full Timers
• And more!

For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP location and WFM), you must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment.