Optometric Assistant

Essential Responsibilities

• Completing patient registration, gathering and submitting pertinent patient information including Medical History and Ocular Health data into EMR.
• Affix to onsite doctor with patient care and eye examinations.
• Clearly explain the preliminary testing process to patients, administer each preliminary test and accurately document the results in EMR.
• For patients with remote appointments, the Clinical Specialist will be required to assist patients through the remote eye exam process including, but not limited to: Pre-testing and specialty testing and accurately documenting results in EMR, Initiate remote technician and remote doctor video conferencing, Assist remote doctor and remote technician to complete additional testing required for a remote exam, After exam completion transition the patient to a retail associate, conveying the recommendations of the doctor to the retail associate.
• Have a strong understanding of MVC plans and be able to articulate plan benefits to patients.
• Preauthorize insurance in accordance with standard operating procedures. In partnership with the retail associates, schedule appointments and manage exam books according to Company guidelines including contacting no shows and cancellations.
• Maintain patient flow to allow for doctor effectiveness.
• Answer patients’ clinical questions in person and over the telephone.
• Triage ocular emergencies and schedule annual eye exams.
• Maintain complete and accurate patient records according to Company standards.
• Instruct patients on the insertion, removal, cleaning, care, and proper handling of their contact lenses. Place diagnostic contact lens orders for patients and stock.
• Notify patients when their contact lenses are available for dispensing.
• Have a working knowledge of contact lens brands and parameters. Accurately pull contact lenses trials when requested by the doctor.
• Ensure a clean and healthy environment for our patients by maintaining doctor equipment and clinical supplies as well as ensuring equipment is covered nightly.
• Participate in specialized training of all responsibilities and complete required clinical certification(s).
• Ability to work flexible schedules to meet changing business demands to include traveling to other locations.

Education/Experience

• One (1) year of related experience Optical or Healthcare background preferred
• Medical office/business professionalism required
• HS diploma, GED or equivalent related job experience

Behavioral Characteristics

• Patient advocate
• Excellent customer service skills
• Initiate immediate interaction, coordination, and collaboration with patients and team members
• Very detail orientated and well organized
• Communicate clearly and effectively with other associates and patients
• Work under stress with interruptions and deadlines
• Energetic and self-motivated
• Team player
• Excelling problem solving ability
• Ability to multi-task
• Exhibit empathy in all interactions

Physical Demands/Work Environment

• Work changing schedules to meet business demands to include travel between stores
• Work inside store location
• Use computers, electronics tablets, and pre-testing instruments effectively
• Reach above shoulder continuously