Optician/ Sales Associate

Summary

An Optical Technician/Sales Associate will achieve a world-class Total Patient Experience that maximizes retail sales while supporting patients' medical needs. This team member is trained to dispense and fit glasses and contacts, working from prescriptions written by Optometrists and Ophthalmologists. They connect the patient's needs to the goods and services offered.

Essential Duties and Responsibilities

• Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great medical support
• Determine patient wants and needs and sell to exceed their expectations
• Absorb and assist patients in selecting frames according to style and color, coordinating frames with facial and eye measurements and optical prescriptions
• Operate the auto-lensometer and manual lensometer
• Educate and recommend specific lenses, lens coatings and frames to suit patient needs
• Accurately collect measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance, and pantoscopic tilt
• Dispense patient orders and repair and adjust patient frames
• Dispense all glasses and/or contact lens orders using current process

Qualifications

• Previous medical office experience preferred; previous ophthalmic experience strongly preferred
• Minimum of 1 year in a position interacting with customers/patients or the equivalent combination of education and experience
• Favorable result on background check as required by state
• Must be able to provide proof of identity and right to work in the United States

Education and/or Experience

• A high school diploma or GED is required

Licenses and Credentials

• ABO and NCLE certifications preferred but not required

Systems and Technology

• Proficient in Microsoft Excel, Word, PowerPoint, Outlook

Physical Requirements

• Frequent walking (75%)
• Sitting (50%)
• Standing (50%)
• Frequent bending, stooping, and reaching (25–50%)
• Lift, carry, push, and pull items up to 25 lbs
• Strong fine motor skills and full use of hands are essential
• Visual and auditory acuity including color, depth, peripheral vision, and the ability to adjust focus is required 100% of the time
• Occasional driving or climbing may also be necessary