Optician (Roscoe Village) $20-$24/hour

About the role

Big City Optical is a leading firm in the optical industry, recognized for our innovative products and commitment to excellence. We are seeking an Optician to support our mission of providing preeminent eye care in our communities. The optician is the main point of contact for new and current patients, working with optometrist recommendations to match lenses, frames, and combinations to meet patients' vision needs.

Responsibilities

• Conduct pre-examination assessments of patients.
• Work closely with the optometrist to understand and deliver on specific patient vision requirements.
• Evangelize Big City Optical’s value proposition to clients.
• Assist patients in selecting frames and lenses that best suit their prescription needs and lifestyle.
• Accurately measure and fit eyeglasses and contact lenses, ensuring a comfortable and optimal vision experience.
• Educate patients on lens options, including features and benefits, to help them make informed decisions.
• Maintain up-to-date knowledge of the latest trends in eyewear and advancements in lens technology.
• Monitor orders and update patients on any delays.
• Conduct quality assessments of orders prior to patient pickup.
• Manage inventory, including ordering, receiving, organizing frames and lens supplies, and participating in off-hours inventory counts.
• Provide excellent customer service, resolving any issues professionally.
• Perform administrative tasks related to patient records, store operations, and insurance billing.
• Conduct follow-up calls to check in on patients and proactively advise on eyecare appointment availability.
• Additional responsibilities as assigned to support the overall success of the store.

Requirements

• 1 year of experience preferred, but not required.
• Excellent communication and interpersonal skills, with an ability to engage effectively with diverse clientele.
• Detail-oriented, with strong organizational and time management skills.
• Ability to work collaboratively in a team environment.
• Adhere to company policies on attendance, dress code, and workplace safety.
• Reliable transportation and willingness to travel up to 10 miles to support coverage at other locations as needed.

Work Environment

The noise level in the work environment is usually moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

• Regularly required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear.
• Frequently required to stoop, kneel, crouch, climb, or crawl.
• Must regularly lift and/or move up to 25 pounds.
• Specific vision abilities required include close vision, distance vision, depth perception, and the ability to adjust focus.

Pay

$20-24 per hour

Benefits

• Incentive Plan Participation
• Company-subsidized Medical Insurance
• Company-subsidized Dental Insurance
• Company-paid Short Term Disability insurance
• 401(k) with 10% match
• Paid time off
• Employee discount plan