Optician
About the role
At Target Optical, we love the neighborhoods we belong to and that’s why we care for them. By listening and building relationships with one another, we help our guests get quality eye care products and services at a great value. We help people see more clearly and confidently for less by offering a great selection of trusted brands. Through the relationships we build, we’re proud and excited to help people look their best by carrying fashionable frames at a great value. Together, we’re on a mission to change the way people think about vision care. We keep things real, keep focused on people and keep to our mission to bring a WOW! experience to your life, our guests’ lives and communities.
Target Optical is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.
Responsibilities
- Convey a commitment to providing unsurpassed Customer Service by performing the Sales and Service Process steps
- Support problem solving and troubleshooting
- Engage patients, customers and fellow associates with use of technology to support experiences
- Set the tone for customer service as a leader in the location
- Serve as a center of excellence
- Anticipate problems before they occur; explore underlying reasons for recurring customer problems; go beyond symptoms to get at causes; strive to develop long-term solutions to problems
- Show patience and courtesy with customers; track down answers to unfamiliar questions or products
- Assist co-workers who have questions or problems; cooperate readily in group efforts
- Act as a leader in optical acumen that provides a voice for associates due to their expertise
- Educate the customer on guarantees and services including: eyewear care tips, complimentary adjustments and follow-up services
- Handle tasks such as taking and recording measurements, adjusting or fitting eyewear carefully and correctly; be thorough and exact in details
- Ensure finished eyewear meets optical standards and customer requirements/requests
- Strive to achieve exceptional results that align with brand priorities
- Take personal ownership to achieve personal and store results
- Serve as a role model for development and a technical resource for all
- Operate the Point of Sale terminal inputting customer and prescription information with accuracy and attention to detail
- Accurately operate the Point of Sale when required, collecting proper payment following company security procedures and retaining proper change for transactions such as credit cards, discounts, insurance and coupons
- Show customers where to pick-up their glasses upon return to the store
- Take pride in the appearance of the store and ensure visual displays are in accordance with Company provided planograms
- Maintain a safe working environment for all associates/customers; inform management of any potential safety opportunities (broken tiles, furniture, etc.)
- Demonstrate safe work practices including the wearing of personal protection equipment in the lab
Qualifications
- State licensure (if applicable) and/or ABO Certification in non-licensed states
- High School Diploma or equivalent
- Knowledge of current optical theory and merchandise
- Knowledge of current store merchandise assortment and use of Inventory management systems
- Strong communicator and listener
- Awareness of current fashion trends
- Sales skills – ability to use and carry an iPad / tablet
- Comfortable with use of technology to engage patients, customers and associates
Preferred Qualifications
- Actively studying for Certification
- Optical dispensing experience
- Previous customer service and retail experience
Pay
Pay Range: 20.85 - 32.51
Benefits
Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.