Optician

About the role

An optician is an eye care professional who counsels patients through the eyewear selection process, educating them on doctor recommendations to provide the best possible vision. The optician advises patients on the best lens options for their prescription and creates a fun shopping environment through the selection of fashionable eyewear. Strong communication and customer service skills are essential to foster long-lasting relationships. This role also involves creative design for optical merchandise displays and administrative tasks such as calculating co-pays, reviewing insurance eligibility, and preparing work orders for the optical lab.

Responsibilities

• Assist patients in selecting spectacles, providing education on quality choices, lens selection, and frame styling to fit their lifestyle and prescription.
• Calculate insurance co-pay based on insurance eligibility.
• Accurately enter spectacle orders and monitor their status daily to ensure timely delivery.
• Receive spectacle orders, verify accuracy, notify patients, and schedule dispensing.
• Contact patients for follow-up on their adaptation to dispensed eyewear and prescribed contacts.
• Perform spectacle adjustments and repairs as needed.
• Troubleshoot patient concerns with eyewear.
• Educate patients on the care of prescribed eyewear.
• Maintain inventory for the optical retail area, including lab supplies, and report inventory as required.
• Maintain displays of optical merchandise.
• Monitor patient flow throughout appointments and communicate delays to other departments.
• Perform other duties and assume responsibilities as determined by the doctor and practice leadership.

Requirements

• Ability to stand, walk, stoop, grasp, type, and demonstrate manual dexterity.
• Visual and verbal acuity to ensure accuracy, neatness, and thoroughness of assigned work.
• Must be able to lift up to 15 pounds regularly from floor to waist, 5 pounds from waist to shoulder, and 5 pounds from shoulder to overhead.

Work environment: Professional medical office setting.

Benefits

• Starting wage based on knowledge and previous experience.
• 6.5 paid holidays per year.
• Approximately 10 days of PTO within the first year.
• Full benefits including health, dental, vision, and 401k.
• Growth and wage increases through a company-paid certification program.