Optician

About the role

Opticians play a crucial role in our business by selling eyewear and accessories to patients. They ensure patients are fitted with the right-size frames that meet their needs and lifestyle, and dispense lenses with the correct prescription and measurements.

Responsibilities

• Delivers extraordinary experience to each patient.
• Provides patients with a complete understanding of customized recommendations for products and services.
• Develops own clientele through outstanding service and referrals.
• Keeps current on company/industry products and procedures, manufacturer rebates, and types of lenses and frames available.
• Takes and returns patient calls, updates patients on the status of their order, and resolves order issues.
• Escalates any issues to the Store Manager.
• Retrieves patient charts and electronic health records.
• Aids patients in selecting frames, lens types, and lens treatments based on specific patient needs and facial measurements.
• Edits patients on proper eyeglass and contact lens care.
• Measures eyes and faces to ensure proper fit.
• Interprets prescriptions from optometrists and ophthalmologists.
• Creates work orders for lab technicians, specifying lens information.
• Follows up on all pending orders, verifying they are within time guidelines and informing patients of status if delays occur.
• Notifies patients when orders arrive from the lab/manufacturers.
• Dispenses glasses by inspecting the product, adjusting if necessary, and gathering feedback.
• Ensures visual acuity, proper fit, and patient comfort during eyewear adjustments and repairs.
• Uses various tools for eyewear adjustments and repairs.
• Communicates with technicians and/or store managers, providing additional patient information or asking for an order status.
• Inspects the final product to ensure no flaws; cleans and polishes lenses using cloths and solvents.
• Cleans and organizes frame boards, displays, mirrors, work bench, office area, bathroom, and breakroom, maintaining overall cleanliness and visual appeal of the store.
• Restocks retail boards with new merchandise.
• Understands product issues and analyzes any problems. Thoroughly and accurately answers patients' questions regarding insurance, warranty, products, materials, services, pricing, upgrades, promotions, etc.
• Collaborates with technicians, front desk associates, Managers, and Optometrist.
• Sells miscellaneous products such as cleaners, contact lens supplies, sunglasses, safety glasses, etc.
• Performs other duties as needed and as assigned by the manager.

Qualifications

• High School Diploma.
• One year of experience working as an Optician preferred.
• Experience with HIPAA requirements preferred.
• Strong organizational skills and attention to detail.
• Excellent communication skills (verbal and written).
• Strong customer service skills and pleasant demeanor, experience with sales preferred.
• Manual dexterity and hand-eye coordination.
• Dependability and punctuality.
• Ability to lift up to 30 lbs, bend, kneel, and stand up to 8 hours a day.