Optician

About the role

Opticians play a crucial role in our business, focusing on fitting patients with the right eyewear and lenses. They ensure patients receive personalized recommendations and excellent service.

Responsibilities

• Sell eyewear and accessories to patients
• Fit patients with appropriate frames based on their needs and lifestyle
• Dispense lenses with correct prescriptions and measurements
• Provide exceptional service to develop and retain clients
• Stay updated on company and industry products, manufacturer rebates, and lens/frame options
• Take and return patient calls, updating them on order status and resolving issues
• Retrieve and update patient charts and electronic health records
• Aid patients in selecting frames, lens types, and treatments
• Educate patients on proper eyewear and contact lens care
• Measure eyes and faces for proper fit
• Interpret prescriptions and create work orders for lab technicians
• Follow up on orders, verifying they meet time guidelines and informing patients of status
• Inspect and adjust eyewear to ensure visual acuity, comfort, and proper fit
• Communicate with technicians and managers, providing additional information or asking for order statuses
• Clean and polish lenses, maintain store cleanliness, and restock merchandise
• Answer patients' questions about insurance, warranties, products, materials, services, pricing, upgrades, promotions, etc.
• Collaborate with technicians, front desk associates, managers, and optometrists
• Sell miscellaneous products like cleaners, contact lens supplies, sunglasses, and safety glasses
• Perform other duties as assigned

Qualifications

• High School Diploma
• One year of experience as an Optician preferred
• Experience with HIPAA requirements preferred
• Strong organizational and attention to detail skills
• Excellent verbal and written communication skills
• Outstanding customer service skills and pleasant demeanor, experience with sales preferred
• Manual dexterity and hand-eye coordination
• Dependability and punctuality
• Ability to lift up to 30 lbs, bend, kneel, and stand for up to 8 hours per day