Optician

The Role

South Valley Optical (SVO) is seeking an experienced Optician to join our team. This role is ideal for someone who takes pride in great patient care, understands the importance of precision in optical work, and enjoys being part of a small team.

Responsibilities

• Deliver an exceptional experience for patients, guests, team members, and partners through consistent, high-quality service.
• Help patients select eyewear that fits their prescription, lifestyle, comfort, and style preferences.
• Educate patients on lens designs, materials, coatings, frame options, contact lens care, and eye health basics in a clear and approachable way.
• Take accurate optical measurements and support precise order entry for frames, lenses, contact lenses, insurance, payments, credits, and refunds.
• Perform pretesting and assist with doctor-requested medical testing using clinic equipment and established workflows.
• Use electronic health record (EHR) systems to manage scheduling, patient communication, documentation, orders, invoicing, and HIPAA-compliant records.
• Support smooth daily clinic operations by answering phones, responding to emails and texts, resolving patient questions, and maintaining accurate information.
• Cook up with labs, vendors, internal teams, and the 1-800 Contacts call center app to support timely, accurate order fulfillment.
• Maintain inventory, ensure frame and contact lens product accuracy, and help keep the clinic organized, clean, and patient-ready.
• Troubleshoot patient concerns, including adjustments, repairs, reorders, returns, credits, and follow-up needs.
• Stay calm, professional, and solution-oriented in urgent, sensitive, or stressful situations.
• Look for opportunities to improve patient flow, accuracy, efficiency, and the overall clinic experience.

Requirements

• High school diploma or GED
• Previous retail, customer service, optical, optometry, ophthalmology, or medical office experience

Why Apply?

We offer a competitive compensation package, including a starting rate of $17–$24 per hour, dependent on experience. The schedule is full-time, Monday–Friday, 8:45 AM–5:15 PM with a 30-minute unpaid lunch. We also provide a variety of perks and benefits, including free eye exams for your entire family, deep discounts on lenses, glasses, and other services, amazing healthcare coverage, a 401(k) match, tuition reimbursement, and more.

What We Offer

• Free eye exams for your entire family
• Deep discounts on lenses, glasses, and other services
• Awesome healthcare coverage
• 401(k) match
• Tuition reimbursement program
• In-house restaurant with highly discounted meals (Steak dinner under $6)
• Free snacks, ice cream, and drinks every day
• Full onsite gym

About Us

SeekWell is the parent company of 1-800 Contacts, Luna, and The Framery. Our goal is to make it simpler, easier, and more accessible for people to get the vision care they need. We maintain the legendary, award-winning culture 1-800 Contacts started almost 30 years ago and continue to develop innovative, pioneering products and businesses that make consumers cheer and optometrists squirm. We’re owned by KKR – one of the world’s largest and most successful private equity investment companies. We’ve built an excellent company and changed an industry by putting the customer first, always. The best is yet to come!