Optician 2 (Irvine Optometry)

About the role

The primary function of this role is to help customers find eyeglasses and contact lenses that are the best match for each patient while providing the highest levels of quality and care.

The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job grade.

Responsibilities

• Determine the reason for the patient’s visit, identify lifestyle needs, and deliver recommendations to patients for eyewear needs following the prescription given by their optometrist
• Attract and retain customers by delivering exceptional customer service, fostering customer retention, and promoting outstanding patient satisfaction
• Assist customers in the selection of frames and coordinate frames with optical measurements and prescription
• Recommend specific lenses, lens coatings, and frames to suit customer needs, occupations, habits, and facial features
• Take measurements, assist patients with adjustments and/or troubleshooting, and dispense eyewear
• Ensure correct pricing and realistic delivery time quotes to patients
• Ability to provide enthusiastic and concise communication to meet and exceed patient expectations as well as foster positive relationships with team members
• Clean and merchandise displays daily, always displaying effective merchandise
• Assist with insurance billing and processing orders
• Document all patient communication in patient records within the practice software system
• Work on special projects and perform other related duties as assigned or requested

Skills

• One to two years of experience in a related field
• If Required by State: Applicable State licensure or certification by a nationally recognized optician association as an optician
• Working knowledge of MS Office package
• Demonstrated ability to successfully perform multiple tasks in a fast-paced environment
• Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries
• Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made
• Excellent interpersonal and rapport-building skills
• Ability to ask appropriate and relevant questions to identify customer needs
• Proven problem-solving, negotiating, and decision-making skills
• Ability to use appropriate discretion and judgment in applying customer/call handling guidelines
• Ability to listen, process transactions, and interact with customers simultaneously in a fast-paced environment