Optical Technician

US Eye is a physician-led, patient-centric network of eye care practices committed to providing exceptional patient service through premium technology and unrivaled provider expertise. We are one of the nation’s leading multi-specialty physician groups providing patients with care in ophthalmology, optometry, dermatology, and facial surgery. With 50 clinics and 5 surgery centers, led by 95 providers and more than 1,000 team members system-wide, we deliver world-class care to patients throughout Florida, the Carolinas, and Virginia.

Carolina Eyecare Physicians is one of the nation’s leading multi-disciplinary physician groups, providing patients worldwide with care in ophthalmology, optometry, cosmetic facial surgery, and skin care. With several locations throughout Charleston and the surrounding area, we offer convenient access to nationally renowned surgeons, compassionate staff members, and cutting-edge technology. For over 30 years, our board-certified ophthalmologists and optometrists have provided for the eye care needs of Lowcountry patients. Our mission is to “Bring Clear Vision to Life” through compassionate relationships and the unending pursuit of excellence in eye care.

About the role

An Optical Technician with US Eye is an exciting opportunity to learn on the job in an industry that combines the love of retail and medical devices. This role is ideal for a strong customer service professional looking to enter high-end optical retail. Detail-oriented individuals with the ability to multi-task and strong customer service skills are encouraged to apply.

Responsibilities

• Listen and address the needs of patients as evidenced by company standards and policies.
• Answer phones and communicate patient needs to Opticians and Optical Technicians.
• Efficiently take orders for contact lenses, create contact lens encounters, and order lenses from ABB or other suppliers.
• Navigate insurance websites to assist patients with available benefits and costs associated with their plan.
• Sell and create encounters for accessories.
• Learn to use the lensometer.
• Oversee frame inventory.

Requirements

• High school graduate or equivalent (required).
• Excellent communication and listening skills to properly address patient needs (required).
• Customer service or service-related experience is a plus (required).
• Demonstrated ability to follow oral and written instructions.
• Ability to maintain a high degree of confidentiality.
• Ability to multi-task, work in a fast-paced environment, and manage time to meet deadlines.

Schedule

This is a full-time position based in Bluffton, SC, with days and hours Monday through Friday, 8:00 AM – 4:30 PM. Travel to other locations, such as Lady’s Island and Hilton Head, may be necessary.

Benefits

• 401(K) with company match.
• Medical and dental insurance.
• Vision benefits.
• Flexible Spending Accounts.
• Pet insurance.
• Disability insurance.
• Life insurance.
• Continuing education.
• Paid Time Off.