Optical Technician

About the role

The Optical Technician will contribute to a high-quality Total Patient Experience, enhancing retail sales while supporting patients' medical needs.

Responsibilities

• Execute the Total Patient Experience to build strong patient relationships and provide excellent medical support
• Determine patient needs and sell products to meet their expectations
• Select frames based on style and color, ensuring they align with facial and eye measurements and prescriptions
• Educate and recommend specific lenses, coatings, and frames tailored to patient needs
• Accurately collect and measure various dimensions such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance, and pantoscopic tilt
• Dispense glasses and contact lens orders following established processes
• Repair and adjust patient frames as needed

Requirements

• Previous medical office experience preferred; previous ophthalmic experience strongly preferred
• Minimum of 1 year in a customer-facing role or equivalent combination of education and experience
• Favorable results on background checks as required by state
• Ability to provide proof of identity and right to work in the United States

Qualifications

• High school diploma or GED required
• ABO and NCLE certifications preferred but not required

Skills

• Proficient in Microsoft Excel, Word, PowerPoint, Outlook

Benefits

N/A

Pay

N/A

Schedule

N/A

Physical requirements

• Frequent walking (75%)
• Sitting (50%)
• Standing (50%)
• Regular bending, stooping, and reaching (25–50%)
• Lift, carry, push, and pull items up to 25 lbs
• Strong fine motor skills and full use of hands
• Visual and auditory acuity including color, depth, peripheral vision, and the ability to adjust focus
• Occasional driving or climbing may be necessary

System and Technology

• Proficient in Microsoft Excel, Word, PowerPoint, Outlook