Optical Team Lead

About the Role

The Optical Team Lead ensures all patients receive the best quality of care and serves as the primary point of resolution for optical-related patient issues. This role also encompasses all responsibilities of an Optician and provides guidance to the optical department.

Responsibilities

• Resolve optical-related concerns and questions from patients and the optical team.
• Manage monthly inventory, frame returns, and credit follow-up.
• Educate the team on new technology and products.
• Run reports and mentor the team to ensure excellent customer service and performance.
• Serve as a role model for the optical department.
• Perform all duties of an Optician, including entering new product, package, or pricing information.
• Schedule and communicate with vendor representatives.
• Coach and counsel the optical team as needed.

Requirements

• Minimum of 2 years prior Optician experience.
• 3+ years of relevant experience preferred.
• Excellent oral and written communication skills.
• Ability to enter data efficiently during busy times.
• Strong prioritization and decision-making skills.
• Comfortable identifying errors or providing feedback to coworkers.
• Highly organized with strong attention to detail.

Schedule

Full-time (FT), non-exempt position.